Hotel Kap

Easy access

Terrible experience do not book here.. our flight got delayed so we arrived later than we had hoped. We tried to contact the hotel to let them know we would be late for check-in, and nobody responded. We arrived and rang the doorbell for 30 minutes with no answer, even with calling and messaging the hotel. We had to book another accomodation for the night. We then came back the next day to check in for our second night, and the hours for reception advertised as 9am-10pm. We arrived at 11am, and again rang the doorbell for 20 minutes, called and messaged with no response. We returned for the 3rd time at 6pm, same thing happened. Luckily, another guest was coming out of the hotel and we asked them help. They went inside to try and get a hold of the reception, and 20 minutes later they opened the door. There was no apologies, just excuses and saying we were "unlucky" that we rang when people weren't there. The reception then said that we should have called his personal number to get let in.. How were we supposed to have his personal number when we couldn't get into the hotel and talk to anybody? We wasted so much time and money trying to get in to this hotel. Especially for the price, just book somewhere where you know you will be able to sleep. The actual room was not too bad, but the service was ridiculous and I would rather not risk wasting my money

ABSOLUTELY DISGUSTING EXPERIENCE – AVOID AT ALL COSTS! I stayed ONE NIGHT at Hotel Kap and it was a NIGHTMARE from start to finish. They gave me a key card FOR THE WRONG ROOM. Yes, you read that right. I was locked out ALL NIGHT. I spent hours outside the hotel, calling and calling — but guess what? There is NO RECEPTION at night and NO ONE picks up the phone. I even had OTHER TENANTS call on my behalf and they ignored EVERY SINGLE ONE OF US. This is not just bad service. This is a COMPLETE DISGRACE. When I finally managed to get someone the next day and asked for a basic compensation, they had the AUDACITY to be IRONIC, as if it was MY fault! Unbelievable arrogance and total lack of responsibility from both staff and management. This is the WORST hotel I have EVER stayed in, run by people who clearly have no idea what professionalism or basic human decency is. If you value your time, your safety, and your sanity, do yourself a favor: STAY AWAY FROM HOTEL KAP. I will be posting this review on EVERY SINGLE REVIEW PLATFORM — Google, TripAdvisor, Booking.com, everywhere — because people NEED TO BE WARNED. This place is a scam, and no one deserves to go through what I did

Dylan was so nice! So close to Heineken tour and lots of bars! Stairs are a bit steep but it’s what made it so fun!!

The property is very basic but clean. Would benefit from an internet connection especially for those traveling.

This property was located in a great spot for half museums and central spots. metro right there! staff was great. no bells or whitsles but a place to rest your head as you explore!

The scenery was nice, room was big and yeah great

Generally a good stay but steep stairs only for fit people

We booked because we thought that size was the only issue with these rooms. But that was not the only problem. We found bed bugs on the bath towel and in the bed. Thankfully we noticed before sleeping. We know that they were bed bugs because we checked their look from the internet. We immediately left. It was midnight and there was no one in the reception to verify the bed bugs. We tried to get a refund through Hotels but Kap denies that the hotel has bed bugs. I sent an email but got no answer. Therefore i am uploading the pictures for anyone who things of staying at this awful place, to decide themselves.

If you just need a bed in quiet area and something close to public transportation this is your spot but that’s about it.