Villa Royal

Location and staff

Nothing

Location and staff at breakfast

Reception staff were not warm and welcoming. The hotel had 3 prolonged power outages during our stay with no running water during the time and in 36 degree heat no aircon. There were no updates or communication or complimentary offers of a drink etc. the maid service was poor and dirty sheets not changed.

Good location 10 minutes gentle walk to historic centre. Very friendly staff, ample choice available at breakfast. The pool was extremely quite and charming. Excellent parking on site if needed

The staff was welcoming and supportive, the rooms were beautiful, The bad were comfortable, the breakfast was good with many choices. The swimming pool was great. The garden is beautiful.

I would appreciate if was possible to extend the hours of the swimming pool

Beautiful villa from 1700s converted to a hotel gives the feeling of being in a historical building. Breakfast is amazing (so much fruit!!), staff are very kind, round the clock reception, really nice pool and garden area. Big bathroom and high ceilings and chandeliers. Bed is super comfortable and the furnishings are on theme with the villa. There’s also an elevator. Big comfortable communal area to sit and read books or do some work. Feels like living in your own villa! This is on the outer edge of the main city so the neighborhood is quiet. It’s about 26 minute walk to Ponte Vecchio and 15 minutes to Mercato Central. Nearby there’s a Carrefour and a pharmacy. From the train station it’s a 15 minute walk or a 5 minute taxi.

The AC was stuck at 25 C in our room which was a bit warm for me however it seemed to be fixed by the last day.