The Strings by InterContinental, Tokyo by IHG

Super nice hotel beautiful view from the rooms, the rooms were super nice and cozy and loved the amenities

La vicinanza alla stazione e mezzi pubblici

La colazione è decisamente molto al di sotto di uno standard per un hotel 5 stelle.

It was the best day. The food was excellent. We loved the practice the lunch buffet as well as the dinner buffet. The hotel staff was excellent courteous and veryfriendly. We enjoy. The fact is they helped us with every issue that we ever had including an issue with our Uber driver that we had they went above and beyond for everything that they do.

Great room, comfortable bed, clean room, professional and friendly staff, great breakfast. We will definitely stay at this hotel again.

Excellent hotel in a great location, literally next door to Shinagawa station. We took the Narita Express from the airport straight to this station, walked out the Kōnan exit and took a right…and there we were at the hotel. Very easy after a long flight. Hotel is much closer to Haneda airport though. Check in was easy. Rooms are very large with beautiful views. Spacious modern bathroom and all the toiletries you will need (toothbrushes, shavers, shower cap etc) are provided. Breakfast buffet was phenomenal- Japanese and American offerings, delicious pastries and fresh fruits and a variety of juices. I love that they bring you a French press coffee to your table if requested! We spent over an hour devouring breakfast each day but they set us up for a long day of sightseeing without feeling hungry. Best part is they have plenty of bottled water, juices and snacks in the room which are complimentary! There is also a Nespresso machine in the room. There is a 7-11 on the first floor with an ATM and a nice coffee shop there as well. Best part is you are minutes from the station where you can catch subways and Shinkansen trains easily. It’s on the Yamanote line so easy to get to all parts of Tokyo. There are plenty of eateries in the station and nearby so very easy to find food for a variety of tastes and budgets. This was my favorite hotel from our two week trip to Japan. Would definitely return!

After hitting multiple cities and coming back to Tokyo one day before our flight, we chose this hotel for it's proximity to Shinagawa Station which its connected to (no need to go on the street) which was convenient for both our Shinkansen train in from Kyoto and our train to Narita the next morning. It served that purpose well.

For the money and brand, I was a bit surprised that it felt more like an elevated Embassy Suites experience than a 4.5-5 star hotel. The room floors with open air hallways that overlook the lobby below have the classic Embassy Suites look. To me, it wasn't worth what I found to be premium pricing for the night we stayed there. When we got to breakfast, many of the empty tables had not been turned and it felt understaffed to the point where they pointed to one of the dirty tables and said it was ours and they would work to have it turned when we got back from the buffet - which to be fair they did. I bring that up because while the hotel has utility, I didn't find it to be consistent with the traditional brand standards of Intercontinental product I've stayed at before. Did it accomplish its goal of conveniently being located by the station for our last night in Tokyo pre-flight? Yes. Was it a luxury hotel? Not really. Would I want to stay here as my home base to explore Tokyo for longer than a night? Eh, probably not.

At this price point, you could stay at a much better 5-star hotel in a far better location.

The location is very convenient, which is the main positive from my stay. Unfortunately, everything else was frustrating and fell well short of expectations. Check-in and check-out were both painful. The check-in process was not smooth, took longer than it should have, and did not feel welcoming or guest-focused. Checkout was similarly difficult and time-consuming. The overall tone at the front desk left me wondering how guests without elevated status are treated. Restaurant experience (China Shadow) was another major issue. I planned to eat there but ended up skipping dinner because the staff told me everything is cooked in pork oil and they couldn’t guarantee there would be no cross-contact even if I ordered a beef dish. I understand kitchen constraints, but what was most frustrating is that I was still charged in full instead of being offered an alternative or a more customer-friendly resolution. Gym was uncomfortable. I’m fine with a smaller fitness center, but the lack of airflow made it feel suffocating and unpleasant to work out. Ventilation should be a basic expectation. Overall, despite the great location, the lack of customer focus across multiple touchpoints made the stay unnecessarily stressful. I don’t plan to return unless I absolutely have to.

Atmosfera di qualità e prestigio, personale di estrema cortesia, stanze comodissime, una buona colazione, vista dalla stanza di estrema bellezza, vicinissima la stazione di Shinagawa comoda per molti collegamenti cittadini e per treni veloci