Holiday Inn Cairo Citystars by IHG

thanks to mr akram and mr mina gamal for the great hospitality

Miss sama guest relation super helpful

Everything was excellent as always. The room was exceptionally clean and very comfortable. I would like to extend my sincere appreciation to the reception team, especially Sama at the Nasr City branch, for her professionalism and outstanding service

We have wedding at the hotel this week, really 🤩🤩 so good happy part 😄😄 many thanks to Hussein and Amr

Very good experience , especially miss sama she was very helpful

It was very very nice experience with the hotel staff, specially with Mr eid

Very good location the service very good and how I quality of food and everything is good many thank you structure and dump for front office as a sisters for everything

The best hotel ever in the cairi,, the service so goooood many thanks to Eid and amr the room clean and very good view the food good

We enjoy in our standing staff , food and every thing . They help us to feel that we are in our home and there is someone called sama salem She give us big support

Our stay at the Holiday Inn Cairo – Citystars, from January 19 to January 22, 2026, ended in a deeply disappointing and distressing way. Everything seemed normal during the first days and in line with what one expects from an international hotel chain. However, on the last night of our stay, a serious incident occurred: USD 100 was stolen from my wife and another USD 100 from me, directly from our luggage inside the room. The money was not left in plain sight. It was hidden in different, discreet places inside our suitcases. Whoever took it had to search our luggage thoroughly, clearly knowing where to look. The pattern was identical in both cases: same amount, same timing, same circumstances. This happened after the housekeeping service, just before our departure, when it was least likely we would notice immediately. This was not a coincidence. The probability of two people losing exactly the same amount, in the same way and at the same time, is virtually zero. This was not a misunderstanding or a mistake. We reported the incident to the hotel immediately. We were told that an “internal investigation” was conducted, but the response was cold, evasive, and offered no real resolution. What was particularly concerning is that the staff appeared uncomfortably familiar with this type of situation, as if it were not entirely unusual, although this was never acknowledged. In the end, it was simply reduced to our word against theirs. We are honest travelers and travel frequently. We have never experienced anything like this before. Beyond the financial loss, what remains is a strong feeling of vulnerability, disappointment, and loss of trust, especially coming from a well-known international brand that should guarantee basic safety standards. We expected a responsible and empathetic response, including some form of compensation, but that did not happen. We are leaving this review to warn other travelers and to urge the Holiday Inn Cairo – Citystars to take this incident seriously and review its security protocols and control over housekeeping staff.