Grand Oasis Palm - All Inclusive

Made the bigest mistake of life booking this filthy hotel. Never come to this place even if you are on budget and if it seems cheapest in the area. There is a reason that they are cheapest and it's not worth even your single penny. This place is full of disgusting dishonest liers from checking desk to customer service. In every area of service they fail miserablly. This is the first time I am leaving such a pathetic review while staying at the place. First it took me three hours for check in, after being tired from flying in. Second, despite my booking which said children are included with adult in the booking policy, they asked for extra hefty money for them, which I have to eventually pay for because the hotel denied to refund. (Thankfully I got that reimbursed from my card). I booked superior room being their O reward member which says sea view, but they gave me back street view which so much noise of cars and trucks that you can't sleep in night. Their was not a single night where I did not have to wake up due to a loud truck or bikers noise with a constant background noise. The room and moreover the bathroom is so small that you can barely stand in it without touching the walls, see the pictures attached. The rooms are also dirty and filthy with broken floor and walls with paint coming off, and when you ask you change it then don't even engage your request. I went to their customer support desk three days in a row to request change my room, but despite assurance on very first day they never did tha, while they kept chasing in new guest everyday. That's why it felt that they all were ill motivated and racially discriminating in prioritizing room as well as amenities to their own people rather than helping their foreign guests. They will leave the full trash can in the corridors in an enclosed heated sunny space, so that the moment you come out of elevators, you are sucked up into rotten smelling area like a sewage or landfill. Their is on a average 30 min to 1 hour line for every time you go for breakfast, lunch or dinner which is traumatizing and kills your hunger and mood. So much of wait time everywhere, whether food, games or activities. I wouldn't comment much on their mediocre food (like their fruit juices were just water with a tinge of fruit for flavor, but their hygiene is certainly questionable. See the picture of this dirty uncleaned glass on the glass counter which says it all. Even at their premium restaurant like las agave, we were given dirty uncleaned and stained spoons which suddenly filled us with disgust in the middle of our dinner. The worse are the pools always with cold water, even colder than ocean. It's not heated at all and neither any hot water tub or zuccuzi out side or inside. You need to pay 30$ for 30 min of hot tub at spa, which is mostly outside for common use at any decent hotel. This place is nothing beyond a highway motel with cheap food which also comes at so much of pain. I wish I could have changed my stay, but so much money wasted at this place and they ruin our new years and Cancun experience like hell. Certainly never coming back to this disgusting filthy place again! Hope this hotel AH MFs managers and customer care people read this review thousand times and feel the pain I am feeling every moment at this place. Bottomline "DONT COME HERE" to have some peace of mind!

I don’t even know where to start! This hotel is 1-2* at best and that’s only because the beach is lovely. So as a family of 5 arriving here in December 2025 we were greeted with unfriendly reception staff, and a hotel lobby that had a very disgusting smell. We travelled for 11 hours and thought it was just us being overly tired and not in the greatest of moods. We checked in and headed to our room. Which don’t expect to get in the only 1 lift that works as it has a line and people still Push through. We headed to the stairs with 3 children and numerous suitcase and struggled our way up to the 3rd floor. When we opened the room we was all speechless in disgust. For one there was only 2 beds for 5 people even though we pre arranged another bed to be in the room, (don’t even bother phoning down to see if it’s on its way up as you will be greeted with bad customer service and putting the phone down on you mid conversation). The bathroom is pretty much see though, so if you don’t want your kids to see you in the shower then you better wear your swim costume 24/7. The bathroom was dirty. The toilet flush didn’t work and the mirror had scratches and stains all over it. The wardrobe - if you can even call it that - was a 2 door coat closet with 6 hangers that had to fit in 5 people’s clothes and the suitcases, as obviously there was not room to even walk past each other let alone store suitcases. When the 3rd bed finally did arrive, the mattress was that yellow it could have been brown. Frustrated and hungry we decided to go grab a quick tea from the buffet restaurant . I say buffet very lightly, there was 2 very small sections to choose from and both was completely unedible. We then had 3 kids starving and a tiny, dirty room. We headed back anyway to get some sleep where we was very reluctant to get in them beds. But don’t bother trying to sleep as the entertainment is that loud it felt like it was in our room. The next morning needless to say we checked straight out and booked another hotel. We couldn’t even spend 12 hours here. Alls I will say it’s like a local hotel. Don’t try and even find another English speaking person anywhere on the hotel grounds. Avoid the pool area as there are 10 sun beds that you cannot move so your kids are expected to play the other side of the pool area and you cannot move not see unless you want to get shouted at by staff for slightly moving a chair! The biggest thing that persuaded us to move hotels was how unsafe this hotel is.. no balcony just a window that doesn’t lock and is a Straight drop down, a shower with no drain just a huge hole in the uneven tiles, big gaps in the stair ways with very slippery floors. I have never left a review before good or bad but please be warned do not waste your money and have to spend twice like we did. Avoid this hotel at all costs!

All U wanted for Christmas was to be in a warm place with decent food, drinks and my baby-luv... Instead I got only warmth,baby-luv and food poisoning that destroyed the entire trip. The food quality & preparations is unsanitary and taste-less. Lines on Christmas day (and every day after) were 2hrs long for all restaurants and they didn't take reservations for any restaurants unless it were the 2 you had to pay for and I was told even there food choices weren't good selections from other guest . second night stood on line for the Maki Taco restaurant for over an hr to be told we couldn't be seated because they closed at 9:30pm. The resort was severely under staffed. lot's of seating outside but we couldn't sit there, Did they forget it was a holiday week. Of course no because they took our money and checked us all in. I believe I got food poisoning from the pool bar/ food area where they were giving out barely cooked burgers & fries. Another guest was with me in the customer service office complaining about the same things and how this is disgraceful that they're serving such crap of food to us , but the staff looked uninterested in what we're saying to them. After a plate of cheese fries with pico on them 2hrs later I was feeling the effects... The rest of the trip went down from there. Tried to make dinner that night but after 2 1/2 wait for food again (we made the cut that night) my stomach couldn't do it and we had to leave.. it was so bad we had to call the hotel Dr because I had uncontrollable vomiting & diarrhea for hours with other symptoms... I was bed bound for the next 2 days until I could hold it together to catch a flight back to the states it was very scary for 2 of those days. I'm home now and stomach is still messed up after 4days! This hotel is one that the locals come to with their families... This was the worst experience I've ever had in my life on vacation. Lines to eat at any time of the day!?! Insane! Food looked like uncooked, poor variety or just not safe to eat. Do Not stay here! I wouldn't wish this experience on my worst enemy. If you stay (rooms I'd give 3star we stayed at the Sens)here don't eat or drink here unless it's from the coffee shops that's the only sanitary places we went to that cared about cleanliness .

Worst holiday of my life! We booked for a week over Xmas & it was honestly the worst hotel we’ve ever been too! On day 3, we all got ill with a stomach bug as did EVERY other guest we spoke to. The hotel was completely infected. Prior to this, you had to queue for at least an hr every night to eat at the all inclusive restaurants & the food was awful. The drinks were cheap & nasty & undrinkable so we had to go out & buy our own & keep them in the fridge in the room. The beach stank of sewage. They’re were hardly any beach loungers so if you didn’t get there at 6am you had to sit on the sand all day. No Diet mixers for the kids, no chalk for the pool tables, queues for an hr to get into the shows. No blankets for the beds (clearly because everyone had the bug so they were all being washed) Please avoid this hotel. The staff were rude, no one cared we were all ill. Hotel was filthy. Just do not go there, book somewhere else. We all couldn’t wait to leave!! Worst holiday ever!

Rating: ⭐ (1/5) Avoid Grand Oasis, The Pyramid, and The Sens. A massive gastrointestinal outbreak is affecting nearly 80% of guests with severe vomiting and diarrhea. The hotel is hiding this crisis. Critical Issues: • Zero Hygiene: No soap or sanitizer in public restrooms or buffets. • Contamination: Tables are never disinfected; pools are murky. • Sewage: Strong stench of waste on the beach from suspected drainage leaks. This is a serious public health hazard, not just bad service. Do not risk your family’s safety. Formal reports have been filed. Stay elsewhere to avoid getting sick.

My first time here was back in 2022 So I was eager to bring my family this year.it had changed so much and I did not enjoy it.we booked the grand thinking it was still the vip bracelet,to find the top room was the Sens.at check in they charge u 755 pesos (40$usd) ridiculous for environmental fees Never had to pay such a high price for that before .we were only allowed to eat at 4/10 restaurants 2 of which were never open ,the food was the best part tho .the hotel structure was different and confusing,the bathroom occasionally smelled like sewage.when came time to check out they cut off your bracelets and you don’t get to keep it Sad bcz I look forward to collect my oasis bracelets.next year I will be going back to the pyramid It is way better priced than the grand oasis.this was one of my worst times at a oasis hotel and I’ve stayed at the sister companies atleast 5/6 x already

We had booked a “five star hotel with king bed and an ocean view” for our 5-day anniversary vacation. Instead we got a three star hotel with double-beds and view of the top of an adjoining building. They knew we were arriving around noon — they had no room until 3:30. They did give us wristbands to get food, but no access to our bathing suits or a changing room. The pool was small, the “pirate adventure” section was broken and closed. The beach was very small, crowded, and dominated by a loud guy playing loud music, and loudly trying to convince people to participate in his activities. The beachside bar was understaffed and had a limited selection. There were only two restaurants available. One was outrageously priced. The other was a third rate buffet with mystery dishes labeled like “beef.” We weren’t even put into the hotel we reserved. They put us into the adjoining hotel Sens, which was permeated with the smell of Pine Sol, and into the disappointing room already alluded to. An all-around disappointment.

Only arrived yesterday and it’s not recommended by me. The hotel stinks, certain floors are really bad. It’s like a waste smell. We’re on the 7th floor but only 1 lift works so it’s a long wait. We tried using the stairs but we have 3 young children and the stairs aren’t safe… concrete, all different heights and no signage so we ended up in the kitchen. Which smells even worse than the hotel! It was unbearable down there. The biggest problem we have is we paid for a room for 5 people… 2 double beds and a sofa. But we just got 2 double beds and now we’re being told there are no rooms for 5 people. We’re spending 2 weeks here and plan to look at our options today as we can’t manage in a room this small for 2 weeks. So if you’re a family of 5 definitely don’t book this hotel. I do agree with the other reviews that the hotel is very dated and nothing like the photos. On the plus side, the staff have been very nice so far and were happy to be in Cancun.

We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.

We traveled as a group of nine (two families of four and one single) and unfortunately encountered numerous issues during our stay. Rooms & Reservation Limitations The rooms were far smaller than advertised and didn’t resemble the photos online. One of our rooms had no hot water for the entire stay. When we asked about upgrading—willing to pay any necessary difference—we were told it wasn’t possible because we hadn’t initially booked two separate room reservations. For a resort trying to provide service, this felt unnecessarily restrictive. Pool seating was extremely limited, and unlike many other resorts, there was no indoor or covered common area with tables and chairs. Since the first couple of days were rainy, this meant we had nowhere dry to sit except our rooms. Dining, Drinks & App Problems The resort requires restaurant reservations through an app. While it allowed us to book for all nine people, we were separated into different tables every time we arrived. Lines for drinks and food were consistently long, and drink quality varied dramatically from bar to bar. One evening in the sports bar, the bartender took only part of our order and then walked away to serve someone else. The sports-bar arcade was poorly maintained, with many games turned off or not functioning at all. Service & Atmosphere Service throughout the resort felt inconsistent. As English speakers, we often received noticeably less attention than Spanish-speaking guests. While the resort seems to cater more to locals, the service gap was hard to ignore. Beach & Accessibility One day, someone defecated in the ocean and the waste floated near the shore, which understandably disrupted our beach plans. Additionally, buses cannot physically fit onto the property, so we had to be dropped off and picked up on the street rather than at the entrance. This was inconvenient, especially with luggage and children. Highlights The bright spots of our trip came from the sister resort Sens. Adrian at the bar and Hervin on the Sens beach provided outstanding service—friendly, attentive, and always helpful. The resort towels were also large, soft, and genuinely adult-sized. Conclusion Despite a few standout staff members at the sister property, the Grand Oasis Palm itself suffers from too many issues related to room quality, service consistency, layout, and guest experience. We would not return based on this stay.