The Louis Fitzgerald Hotel

EVERYTHING

The hotel is a crap with

Repeat customers to the hotel. Always a lovely place to stay. Family room was really spacious. Food always great

A long way from city and transport. AC didnt work and told different stories from different people. One said no AC works yet friend had AC that works. .refused to change rooms

Great place!!

I want to take the opportunity to thank Biju the night manager. You are the definition of what customer service should be. We had a some problems and you were there to fix them. You were there each step of the way to ensure that my family was taken care of. Many Thanks Dimitri

Good service and room

Noisy, road facing bedroom with poor window seals leading to noisy traffic affecting sleep.

Light switches in room were broken. Dirty shower curtains and dirty fan in bathroom. Stained bedsheets and floor had not been hoovered. Found nail clippings from previous guests. From then I was unhappy about us and my children walking barefoot. Bedroom curtains smelt heavy with dust and smoke which really wasn't ideal with a 3 month old. Travel cot was not suitable, no proper mattress. Baby slept in our bed which was super hard and noisy and also in her pram. Big whole in the floor boards under carpet so made alot of noise walking, tried to avoid it during the night. Rooms could do with proper air con and a mini fridge. My toddler had a temperature from the heat and it was really hard trying to cool him down. Other than that, the bar staff were great, we filled up the kids water bottles each morning and night and brought some ice to the room to keep them cool. Very odd the buses are kept right beside bedroom windows. we retired earlier on our second night due to heat exhaustion and were met with beeping buses parking up to 10pm. Location of family room wasn't great because we could hear the music from the events room/hall at night, plus the 4/5 steps before our hallway was difficult with a pram. There was a little lift, but it was hard to operate and we didnt have time to wait for it each time so we ended up lifting pram up and down. WiFi connection wasn't great. Kids weren't able to watch t.v but thankfully id brought their iPads. Opted out of breakfast because of price.

Great location and the local village was nearby as not much to do at the hotel. Great hospitality from all.of the staff.