Hilton Garden Inn Miami Brickell South

About the only good thing to say is we had comfortable beds.

Check in process was ridiculous. Internet was down but even taking cc numbers to input once the system was back up and running took three hours. We could not order an Uber, as there was no WIFI. We finally got to our room and the key would not open the door. There were no plates at breakfast. There was no butter. $213 for that?

La ubicación

El desayuno todos los días igual. Nada de variedad. Bastante parco. Cada vez q llegas, los valet parking no son para nada amables. No te ayudan con nada. Solo se quedan esperando q les entregues la llave.

Local barulhento, não tem restaurantes próximos, tem que tomar Uber ou ir de carro para Brickell, mas é bem próximo ao Viscaya Museum.

My experience at this hotel was completely unacceptable and far below the expected standard — especially considering the very high nightly rate. My friend arrived one day earlier and the hotel’s system was simply not working. She was unable to check in, and there was no proper solution for storing her luggage. The lack of organization and support was evident from the start. Breakfast is extremely poor for the price charged: paper cups instead of proper cups, no cold cuts at all, sour pineapple still with peel attached, and hard croissants. This is entirely inconsistent with the image the hotel promotes. This morning, once again, the system was down and there was no Wi-Fi. In the evening, the Wi-Fi is still not functioning. It is unacceptable for a hotel presenting itself as part of the Hilton brand not to provide something as basic as reliable internet. The most serious issue was returning to the room and finding it had not been cleaned and the bed had not been made. When I complained at reception, I was told — very casually — that housekeeping is only provided every two days. This was not disclosed on Booking.com, and there is no reduction in the rate (I paid over US$ 300,00 per night). They simply pointed to a sign at reception and said housekeeping staff had already left, as if not cleaning a guest room were acceptable. Frankly, this experience does not reflect Hilton standards. I have stayed in far more modest accommodations that provided significantly better service.

The staff were accommodating which we appreciated. Thank you l.

Our room was loud, smelly and smoke from neighboriing room. We ask to be moved on 2nd night. New room was fine.

Not lots of light...

Localização razoavelmente boa.

Hotel está velho. Necessita de reforma. Na área da piscina os talheres são de plástico - não permitem usar os talheres da aço. Não limpam o aquária diariamente

Great location and price. We had a great time.

Not much .

The staff can barely speak English and made me feel like it was my fault that I couldn’t understand what they were saying. I was forced to pay $35 a valet to take my vehicle, instead of allowing me to park my vehicle. It took approximately 10 minutes for the shower water to get warm enough to use . The shower wouldn’t drain and I was standing in water. The TV did not work at all . And they act like it was normal . 😳 They wanted to charge $18 on top of the price for room and valet for a crappy breakfast. I wouldn’t ever stay here again.