Hilton Garden Inn Miami Brickell South

I am writing to express my disappointment regarding an incident that occurred during my recent stay at your hotel. I was celebrating my 50th birthday and was looking forward to enjoying a pleasant evening at your property. Unfortunately, my experience was negatively affected by an interaction with one of your bartenders, Leon. During our encounter, I found Leon's behavior to be rude, unprofessional, and disrespectful. The situation escalated into an unpleasant argument, which significantly impacted what should have been a special and memorable occasion. As a guest, I expect to be treated with courtesy and respect, regardless of any misunderstanding that may arise. I rarely submit complaints, and I am not someone who becomes angry easily. However, I felt compelled to bring this matter to your attention because the level of service I received fell far below the standards I associate with the Hilton brand. I would appreciate it if management could review this incident and take appropriate action. I also hope that steps will be taken to ensure that other guests do not have a similar experience.

brickell walking distance. Very nice area , clean rooms. If i go again definitelly stay there.

vale parking is must. There is no way you can park yourself.

The first room we stayed in was in good condition..ok for a one night stay... The second room not so much..

The room is need of some updates, the TV was not working, the AC unit was very noisy, the thermostat was falling off the wall, not all lights were working and one of the bath towels was old and stained.

Buen aseo y habitación grande

No hay parqueadero gratis

Location

Smelly, old, poor breakfast