Radisson RED Madrid

The customer service can only be described as appalling. I had to cancel a reservation as my travel plans changed. I had to travel to Barcelona instead of Madrid on the planned dates. I was told in writing that if I booked the Radisson in Barcelona my booking from the Radisson Madrid hotel would be refunded. This was back in April. Three months later and I am still awaiting the refund. Emails to the hotel are constantly ignored, I am fobbed off on the rare occasion I manage to actually get to speak to somebody at reception. I have Radisson VIP status due to the number of business trips that I make but am seriously considering looking at other hotel options which is disappointing as I have had mostly positive experiences at other hotels within the Radisson group. Massive failings in their attitude to customer service.

الغرفة نظيفة والخدمة سريعة جدا

الأثاث في المرافق قديم جدا والتصميم الداخلي قديييييييم جدددا موب كلاسيك لا ما جددوه وما رمموه من زمان وفيه كنبة عند الأصنصير مخفوسة من كثر ما انجلس عليها، وبعيد عن الشارع الرئيسي مشي حول 20-25 د الفطور متواضع جدا أصناف قليلة جدا وسعر مرتفع وغالي بشكل عام وهو ما يسوى

localização e tamanho do quarto

Funcionários poderiam ser mais prestativos

方便

無

Очень дружелюбный персонал. Нам во многом помогла русскоговорящая девушка Оксана. Очень отзывчивая и вежливая. Спасибо.

Всё было хорошо. Единственное чего хотелось,это более разнообразней завтрак и больше выбора в блюдах.

Hotel is located within walking distance from Atocha train station in the center of Madrid. Staff was friendly and supportive. Restaurant for luch and breakfast was very good. Room was very comfortable.

I was unlucky to have my room on the 1st floor very close to some kind of night club. It was very noisy and disturbed my sleep during the night.