Familienhotel Citylight Berlin

The staff were really friendly and accommodated my requests without hesitation Great lication. 8min metro ride to Alexander platz. Massive shopping centre a few mins walk away. Downside was theres a caravan park nextdoor and it was very noisy, as i had to keep the windows open coz no AC, with 22* at night.

Wonderful family hotel. Breakfast was super with the kids - they had fruit, salad, eggs, pancakes, cereals, yogurts and more. The dining room had a play area too. Very comfortable beds. Bathroom was quite small and only 1 bar of soap (no other amenities). Location is close to a train station but outside the city center.

We stayed here as a family of five for four nights, and unfortunately, it was one of the most disappointing hotel experiences I’ve had, especially for the price. The hotel advertises family rooms for 5–6 people with bunk beds, but beyond that, it offers the bare minimum. There was no air conditioner, no microwave, no iron, no laundry facility, no coffee machine, no kettle — nothing that would make it feel like a proper family accommodation. For what it offered, the price was simply not justified. I paid over €200 per night, with Saturday and Sunday nights costing €333 each — more than €1,200 in total for four nights. For that kind of money, I would expect at least basic amenities. Instead, the room came with just a tiny refrigerator that could barely hold a couple of water bottles. The bunk beds were noisy with every movement, making it hard to sleep, and there was only one pillow per bed. It genuinely felt like a place that should cost €30–40 a night, not over €300. To make things worse, there’s a park right next to the hotel where homeless people and drunk individuals gather, which did not feel safe or comfortable, especially with children. Some reviews say, “You get what you pay for,” but this was not a budget stay — it was expensive, and the value just wasn’t there. I seriously considered leaving after the first night. I regret booking here and would not recommend it to families looking for a comfortable or affordable place to stay.

The hotel check-in was really welcoming with easy check-in. The room was really clean and quiet. The staff were very helpful providing me with information about Berlin, a good map with and how to use the transit systems i.e. buy a 24hr pass (which I did!). The staff also helped locate a kettle for me so I could make a drink in my room. Would definitely stay here again.

I wasn’t expecting too much but it did surprise me. It is a basic hotel. Nothing flash but for the price and location (assuming you want to be in the area as I needed to be), it was great. The room was spacious. The only thing to be aware of there are no toiletries - no shampoo, only a very small bar of soap (they do provide towels). There is a shopping mall by the main train station just up from the hotel. The breakfast was good, and the staff helpful. It may feel like a dodgy area but it really is not. Around the corner are many places to eat. If you trek a block or so you’ll find, in my opinion, the best Turkish restaurant in Berlin… Jore.

It's okay. Some of the staff are nice.

I dropped off my bags early before checking.They stored it. Great location. Easy access into the vity via tram or U/S bahn. 6 mins wslk from shopping mall. RTger noisy as its opposite a rock climbing centre an lots of people talking loud in street at all hours

It would have been nice had it been air conditioned, but it had comfy beds and worked for our family. The breakfast was okay, a little overpriced but was fine. It was just hidden enough that we didn't know how close it was to Gesundbrunnen station and kaufpark, perhaps the hotel should point that out for food options?

I had forgotten that "familien" meant more for families. This is bare bones hotel but they had beer, wine, and a fantastic breakfast. A little shady neighborhood but very convenient to metro and dining!

It was cheap considering the euro finals were in Berlin at the time. Clean, quiet, accessible location