Hilton Vacation Club Mystic Dunes Orlando

Everything was great!!!

The room layout, thr room space, and nice receptionist.

Unfortunately our stay at Mystic Dunes by Hilton in Orlando was extremely disappointing. When we arrived for check-in, another guest behind me asked to skip ahead to request a room change. At the time, I didn’t think much of it and assumed they just preferred a different location. Looking back, I understand why they may have been requesting a different room. The room layout itself was honestly impressive. We booked connecting accommodations that were essentially two apartment-style units behind one entry door. One side had two bedrooms, multiple bathrooms, a full kitchen, dining area, living room with a sleeper sofa, and washer/dryer. The second side also included a king bedroom, full bath, kitchen, living space, sleeper sofa, and laundry. For large families, multiple families traveling together, or families with teenagers needing their own space, the setup is excellent. Unfortunately, the cleanliness completely overshadowed what could have been a great stay. Our first room appeared not to have been properly cleaned before arrival. The floors throughout both units were sticky from the entry hallway onward. The baseboards were visibly dirty with black and brown buildup. One side had a strong cigarette smoke smell despite the resort being advertised as smoke-free. In another bedroom, the sheets appeared previously used and simply remade rather than replaced. We requested a room change and were initially told none were available. After returning to the front desk, they located another room with the same layout. Sadly, the second room was even worse. Both spaces had a strong unpleasant odor, and one bathroom floor had visible feces stains in front of the toilet. I showed photos and pointed out the issues directly to staff. While discussing the situation at the front desk, another guest nearby was also reporting finding inappropriate evidence that their room had not been properly cleaned. That made us realize this may not have been an isolated experience.

The proximity to Disney and many gift shops

The icemaker did not work but ife was provided

The location is great! The size of the apartment and the stocked kitchen. Honestly don’t have any complaints.