Wingate by Wyndham Athens GA

The room was quite nice.

The common areas were under renovation and there were problems with the elevator which there is only one

The building even though it’s being renovated is very clean. The staff was super friendly and present

The elevator could use a sprucing up

My 19-year-old son attended transfer orientation at UGA and needed a last-minute hotel room that evening. I booked a room online and immediately called the Wingate by Wyndham because the reservation was in my name, and I wanted to make sure they knew my son would be checking in. That's when I was told he couldn't stay because guests must be at least 21 years old, even though that requirement was nowhere on the website. The clerk then told me I had booked through a third party and would have to resolve the issue with them. He gave me a phone number, and I spent nearly two hours being transferred between different customer service agents trying to get a refund. In the end, I was told, by a representative who was difficult to understand, that the hotel refused to refund my nonrefundable reservation. Fortunately, my credit card company refunded the $172 charge. Based on this experience, I would avoid this hotel due to its poor customer service and lack of transparency about its age policy.

Room service did well on cleaning room

The noise from construction up till 6 pm and the night manager giving a room key card to our occupied room at 12 am to another guest who barged in while we were sleeping . Then I had hair in my scrambled eggs that was covered with a lid so it had to come from the kitchen so no it wasn't a good stay