Jumeirah Al Qasr Dubai

I missed canceling by two necessitated by a medical condition. They refused

That’s the second year we are staying at Madinat Jumeirah. It’s an absolutely amazing spot to relax. The Palace lounge is top notch. The staff is amazing and attentive. Highly recommended.

Amazing staff, amazing room and great location.

Check-in lengthy, taken to wrong check-in area which i questioned as have been several times before. Club Lounge no longer serves champagne and wouldn't even provide at a supplement/full payment. Pool in a very bad condition with several people getting cuts from missing tiles. Far too many families reserving sub loungers early morning and only appearing around lunch-time, years ago this was not allowed and i urge the hotel to adapt this principle again.

Wow!! This hotel is amazing, ALL the staff are great, they are the most professional and polished customer service orientated hotel staff we have ever come across. We could not speak highly enough of them. Our room, an Ocean Terrace was wonderful, the grounds are beautiful, a choice of pools and restaurants also.

This Hotel is simply amazing; the food, the rooms, the service, the people - everything! Nothing was too much trouble, at all. It was beautiful, tranquil and just all round quality. Will come back.

Excellent

From the moment we arrived at Al Qasr, the hospitality was second to none. Letizia went above and beyond for my daughter, taking the time to cater to all her needs and allergies with such care and attention. Every evening, she would come to check in on us, making sure my daughter felt special and comfortable. She surprised her with balloons, a special cake, chocolates, and fresh fruit in the room – such a thoughtful gesture. She even took the time to do my daughter’s hair, which absolutely made her day! Letizia’s kindness and warmth turned our stay into a truly unforgettable experience. We are so grateful and will definitely return.

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Best