Hotel Riu Cancun - Adults Only - All Inclusive

What an amazing place to spend a few days instead of the air b and b . Great helpful staff and fun as heck !!

I've stayed at this resort multiple times. Enjoy we have enjoyed it every single time. The staff is wonderful...Alejandra in the lobby bar was a joy & Keke at the buffet every morning always went above & beyond couldn't ask for better people.

This was an absolutely horrific experience. My family and I were attacked by other guests, and instead of helping us, the resort staff ignored us. My cousin suffered a broken nose and was pleading for assistance, yet no action was taken. We were removed from the hotel late at night without access to our belongings. Even worse, the attackers were allowed to stay. This resort clearly does not care about safety or accountability.

I am extremely disappointed and disturbed by what happened at this resort. We were attacked and threatened, yet staff refused to help or involve proper authorities. Even with evidence and witnesses, we were treated unfairly and forced out. The lack of care and accountability is shocking.

The handling of this situation was unacceptable. The assistant manager repeatedly lied about what happened, despite clear video evidence and multiple witnesses supporting our account. When we asked to speak to a manager, they refused to meet with us at all. We were left feeling completely dismissed and unfairly treated. The way this was handled felt discriminatory and deeply concerning.

Needed a 0 star option. Had the worst resort experience ever. Our basic human rights were violated by the staff at this resort. My family and I have stayed at Riu’s all over the world and this is by far the worst Riu experience. We were physically attacked by a group of Hispanic men staying at the resort. As the men were attacking us they were threatening us that they would send the cartel after us. My cousin, she was bleeding nose busted begging for help, begging for the police, begging for security to do something and hotel staff did nothing! The police came and did no investigation. The hotel staff did not listen to us and kicked us out of the hotel in the middle of the night with no money no passports and did not let us get our belongings. They held our belongings hostage until a day later even then it was a fight to get our stuff. Do yourself a favour don’t stay here, this hotel does NOT deserve your money. They also let the person who broke my cousins nose to remain at the hotel we tried to press charges and the hotel staff said they don’t want to help us cause we are no longer guests of the hotel. They do NOT care about tourist safety. I have reached out to WestJet, Sunwing and Riu Resorts. I am disgusted how we were treated. We had multiple witnesses who were other guests who spoke on our behalf and they were threatened by hotel staff that they would get kicked out to. Part of our group who were asleep and not involved were also forced to leave. We begged, bled and pleaded but no remorse was shown despite having video evidence from other guests clearly showing our assault. Management have fabricated stories and will not look at the evidence we have when it backs our story. I’m not sure if this was clear racial profiling but the people who assaulted us, as we were screaming for security were allowed to stay. This resort is not safe. They do not want to help. The staff lie and management have no regard for safety and proceed to ignore our emails and pleads for help in this foreign country. Staff even refused to give us the police’s number to press charges! Riu Hotel, look at the evidence and compensate as we will proceed legally for your violation of our rights.

I have never left a bad review for anything really, However, I was so disappointed with my trip. I can't afford to go every year, so it means a lot when I can get away. Here is my honest review. We (my friend and I) had a lot of problems. We had booked 2 rooms and requested that they be close. I know they can't guarantee adjoining rooms, but we weren't even in the same building. We also upgraded to an ocean room view. My balcony had a 4 foot concrete wall. If I sat in the half broken chair that was provided, I saw 4 concrete walls and nothing else. I went and requested that I get moved to be in the same building as my friend. The new room was mainly overlooking a roof with only a partial view of the ocean. I went to use the ironing board to iron a dress, but when I took it out of the closet, it was so old and rusty that 2 of the legs were no longer attached. I told the cleaning lady so that they would replace it for the next person in the room. Instead, they wanted me to pay for breaking it. Eventually, they made me sign a waiver that said that I did not do the damage. The resort was so loud that I barely slept the entire trip. They use heavy doors that slam very loudly when they shut. These doors were slamming all night long. It almost sounded like a gun shot (I knew it was not a gun shot). It was that loud. Also, people were partying and screaming in their rooms and hallways until 4 or 5 am each night. There was no security and apparently no rules. The drinks were definitely watered down and horrible tasting. It is the only time that I have had a terrible margarita in Mexico. The pools all closed at 7 pm which I have never experienced either. I've only been to resorts where they close at 10 or 11 pm. The safe in the room didn't work and the freezer in the mini fridge looked dangerous. The hotel did not seem like a 5 star despite the amenities available. On the positive side, most staff were extremely friendly. The beach was lovely and the pools were terrific. Food was decent, as well (but no room service and restaurants close at 11 pm. I hope other people have had better experiences, but mine was not great.

Now if you are looking to be right around the corner from the nightlife then it's okay. If you're looking for a good night's sleep don't stay here. They have a loud beach party going on until the early hours in the morning. If your ok sleeping in a night club you will be fine. The hotel itself is fine a little older but the staff maintains it well. The best part about this resort is the staff.

The staff were very friendly. They were great. The food was below par but that is expected at an all-includuve.

We stayed for 5 nights during Spring Break. It was definitely a party atmosphere, but not overwhelming. Since I read many reviews before we left, I thought I'd share our experience. Here are some pros: 1) Great location: short drive from airport, with stores right across the street (pharmacy, groceries, etc.). Plenty of clubs and restaurants to walk to (but we didn't). I think this location also helps it have less sargassum than resorts farther south. 2) Beautiful views: From the rooms and all the public areas. Just gorgeous. Crystal blue water. At night, loved seeing the lights around the cove and across to the island. 3) Great staff: Everyone was friendly and hustling/working hard. We tipped a lot, and they deserve it. 4) Plenty of food and drink available all the time: It wasn't gourmet, but totally fine for the price we paid. Breakfast buffet was fantastic. 5) Activities: We didn't do many, but there was always something. The 18-year-olds in our group loved the Riu parties. The nightly shows weren't really my thing, but the bands/live musicians were really good. Beach volleyball was great. Here are a few cons: 1) The rooms are a little run-down. Again, you get what you pay for. They were always cleaned and restocked, but definitely an economy feel. 2) Not enough elevators. We stayed on the 7th floor, so we took the stairs about 80% of the time. Faster and good to get some exercise. 3) Interior doors slamming: There is a strange door between the living area and entry hall of the guest rooms. Wind/vacuum from other doors causes them to slam, and it's very loud, esp. late at night. Easy fix: Just get rid of those doors. 4) No reservations for restaurants: Many people got in line before 6, but that's not ideal for us. We ended up just getting on the list and taking our buzzer to the lobby bar to wait. It was usually much faster than they said it would be. 5) Small gym: WAY too small for this size of a resort. Every time I tried to go, it was full, with people waiting. Ended up running along a nice paved and shaded path to Riu Caribe and using their gym. (Also small but not as crowded). Recommendations: 1) Walk on the beach to the lighthouse (Punta Cancun) and then along the cliffs on the Hotel Ziva path to the huge Forum Beach area. Beautiful views the whole walk. 2) Take the ferry to Isla Mujeres for the day. Ferry is right next to the hotel. 3) The balcony has a drying rack. But it can get really windy. Pack a few clothespins. 4) Bring cards, dice, games to play in the lobby. The resort did not have any, and it made waiting for the restaurants fun. 5) People definitely got up early and reserved most of the pool chairs. We sat on the beach, so it wasn't an issue for us--always plenty of chairs there. Just an FYI. Overall, for the price we paid, this was a great, fun resort.