Occidental Costa Cancún - All Inclusive

Location and service was great

Slightly old but well Maintained

good

face towels and few bath towels overall good

Muy bonitas habitaciones

No excelente

Me encantaron las instalaciones, la alimentación, la amabilidad del personal.

Todo estuvo bien

Be careful staying here with kids. They have a wristband policy that includes 3 year olds and will charge 120USD if they loose it. Wrsitband doesnt open rooms so not sure what cost 120 dollars for string and plastic. Reception will not tell you anything until check out. Very shady hotel and staff at reception. Rest of hotel is average nothing special but lack of communication and help puts this hotel at the bottom for me.

Atención

Todo bien

Nuestra experiencia en familia, fue fabulosa. La oferta gastronómica es excelente, unida a la calidad de las comidas. El servicio de bar es increíble. La atención de su personal es inmejorable. En fin nos divertimos mucho y prometemos volver.

This hotel as great workers and service even if you do not speak the language yo do not have to worry. Both my partner and Didnt speak much spanish and were able to navigate through bookng excursions and asking for help! Many staff stated we were helping them to better their english during our stay. Definitily reccomend using the spa services they offer wonderful deep tissue massages with saunas and hot tub included! The buffet was great for quick meals but i highly reccommend eating at the restaurants on the property food was absolutely amazing.