Holiday Inn Club Vacations The Royal Sands All Inclusive

Os funcionários são muito atenciosos

Não gostei de ter que trocar de quarto no meio da estadia. Viajo muito, já fiquei em vários hotéis e resorts, e nunca tive que trocar de quarto simplesmente porque fui acomodada em um quarto de sócio. Achei muito inconveniente e ainda tive que esperar outro quarto ficar desocupado pra poder mudar. Também não gostei de ter que ficar esperando pela chave do quarto todo dia no restaurante. Eles pegam a chave, não sei pra que, e só devolvem no final da refeição, e na maioria das vezes demora muito. Teve dia que fiquei quase meia hora esperando.

Food is ok, diverse and fresh Dinner place options limited, difficult to book Not many activities to enjoy Service is fantastic

We had an excellent stay. The service was outstanding from the moment we arrived. Every staff member was friendly, welcoming, and attentive, always willing to help and make our stay enjoyable. The hotel was also exceptionally clean. Our room was spacious, comfortable, and spotless. We would definitely stay here again!

Everything was great and the cleanliness of the room and resort can’t be beat. The workers who do all the activities are the best. Everyone loves all the activities and the staff make them even more enjoyable. More food options with all-inclusive would be nice. The daily room cleaning by the maid is the best we have ever had.

Even though the territory is big all loungers near pools and most of them on the beach are occupied before 6am so if you want to have a seat you need to reserve your place in advance otherwise you can have a chance to get a pair of loungers after 2-3pm. Big territory and unfortunately not a lot of activities for a kid but there is a water park of course and you will not find official working hours for it anywhere but you will probably find out that it's something between 11:30 - 4:30pm. Room was spacious and quite comfy. Good food mostly but buffet is quite limited sometimes and you get used to it after dining for several days. To have a dinner at a different than La Veranda restaurant you have to book in the morning by calling reception or through your host but in general, this experience is quite horrible.

If you arrive on Saturday, be prepared that you will not be able to eat until La Veranda is opened again at 12:30. Everything else is conveniently closed. And they will not check you in until La Veranda breakfast is closed. After check‑in staff may invite you to a 90‑minute sales presentation promising discounts. These offers are often high‑pressure: advertised 90 minutes can stretch to 2–4 hours, and discounted excursion prices still exceeded online rates. That's exactly what they are doing. They will tell you that you have just to visit their 90 minutes presentation and then you will receive discounts for excursions and of course that's a lie. First of all, they are selling overprice so even with discount the price is much higher than you can find on internet and secondly, if you search similar reviews you will find that 90 minutes can easily become 180 or 240 minutes which you can spend on the beach. We were told we must attend with my wife (and child) or incur a 'no‑show' fee (posted as 500–1,000 MXN). Read any consent form carefully before signing and do not accept conditions requiring family attendance. Another thing is that you have to carefully check what you are signing in restaurants as every time you eat you have to sign and sometimes the check will have some items which you were not ordering at all and which might be on top of all-inclusive so in the end of your stay you will be presented with some additional charges which might be quite big. Better to keep copy of all checks and verify everything day before check-out to have enough time to dispute some charges. The water park closed early at least once without notice. If you want a smoother stay, avoid presentation offers, verify all bills daily, and try to arrive around noon or later not to spend hours on their "garden" reception.

I have been to the Royal Sands several times. The food was average and drinks less than average. Just a little disappointed at the quality considering the price

We have just returned from our 22nd year vacationing at The Royal Sands in Cancun, and once again, our stay was exceptional thanks to the outstanding staff. I would like to express our sincere appreciation to the many employees who helped make our visit so enjoyable. At The Bistro, Francisco provided excellent service each evening we dined there. His knowledge of wine is impressive, and his tableside Caesar salad preparation is always a special treat. Samuel greeted us every day with a warm smile and friendly welcome, making us feel right at home. We would also like to recognize Caesar, one of the poolside waiters, who amazingly remembers my name year after year. Roberto provided outstanding service both at the pool and on the beach, always attentive and professional. Miguel, the beach bartender, consistently served some of the best margaritas on the rocks we have ever enjoyed. A special thank-you goes to Felipe at Hacienda Sisal. He went above and beyond to ensure that every dinner we had there was memorable and enjoyable. The dedication, friendliness, and professionalism of these staff members are a major reason why we continue to return year after year. We are already looking forward to our next visit to The Royal Sands. With sincere appreciation, John Solis

Great and spacious villas with ocean views. Recently went on a family trip was fun and service was excellent. Beachfront property.

My guest was subjected to blatant racial profiling by a member of the security staff. While walking along the beach, my guest was approached by an employee, who aggressively questioned him multiple times about not wearing a wristband then asked why he was the only individual on the beach being singled out and questioned. As a member of over two decades, I have always held The Royal Sands in high regard. However, I have never had a guest of mine experience anything like this. It has made the beginning of our stay feel incredibly unwelcoming, unsafe, and uncomfortable. I am deeply disturbed that this is how business is conducted at a resort I call home.