Hotel NYX Cancun All Inclusive

The staff were absolutely amazing and friendly. They really looked out for us and made sure we had an amazing stay. The location is amazing with the mall across the street and the Caribbean Sea is literally right there with an amazing beach

I really enjoyed my stay at NYX Hotel in October 2025. The beach and water were very clean, and the food was good. Although there aren’t many restaurants at the hotel, all the staff were very nice, kind, and professional. I will definitely come back!

Excellent service! I was surprised when I opened my room at night from my tour. There was a balloon with birthday logo, and outside my door the next morning also. Front desk were helpful when I asked about direction and even taught me some Spanish words. Food was great. Cocktails are only basic but we just need alcohol anyway so tell them to make it double 😉.Perfect place if you dont like to party and front beach is spectacular.

Property was great, staff was friendly and nice. Only con was I rash/bites from sleeping in the bed.

Overall I would rate 6/10. There are things I would recommend for the hotel to improve for example, the staff needs to pay attention on the service, as I was waiting for spoon or something 10 minutes for them to bring. The room was ok as some of the lights were not working which I had to call to come fix it…!

Bad food and drink. Bad service extremely noise

Over all great place to be and to enjoy a vacation

The resort was clean and the staff was friendly. The only complaint was the strong pressure almost daily to listen to an hour and a half talk ( time share presentation) in exchange for extra services. The pressure to sell us that was so intense we tried to find ways to sneak past the front entrance just to avoid getting pressured again.

Clean room

Would have appreciated knowing the hotel was under MAJOR construction.. nothing says vacation like the constant sound of a jackhammer, saw, and hammer! The food was really limited, am I’m not a picky eater. The wait staff was not friendly with the exception of a few. The front desk did not give good instructions for the resort. There was not a hot tub as advertised. Our room was clean, spacious, and stayed cold- loved that! The hotel was very dead after 6pm and there was a pool table that required quarters… not very all inclusive. The beach was lovely and the constant seaweed upkeep was outstanding. As a person who travels to Cancun 3-5 times a year, I would not recommend this hotel compared to all of the others we’ve stayed at. We were bored and hungry.. but grateful to be in our favorite vacation spot! Try the RIU or Hyatt properties!