Park Royal Beach Cancun - All Inclusive

Maria and Francisco from the buffet and George from the beach bar were amazing! They anticipated our needs and gave us the best service ever. Maria was always so kind and thoughtful. We appreciate their help and the friendly service.

Yes, very satisfied and very good hotel

Roberto, Antonio are great!! They provide excellent and professional service as servers, very attentive and go above and beyond with the service

Great location but the best thing here was the service. Eduardo, the captain, was very very kind and helpful in every single detail.

This is the worst resort we’ve ever stayed at. *Entrance/lobby: was nice *Terrance suit: nice and spacious *Room entrances door: was complicated to open, it would get stuck when opening and closing *Sectional couch/pillows: dirty/stains *Bedding sheets and pillow cases: stained with pen marks, make up and who knows what else *Table and countertop: have a lot of drink rims stains * Restrooms: faucets are peeling, sinks are dirty, toilets have black stains in the toilet bowls * towels: are old and This is the worst resort we’ve ever stayed at. *Entrance/lobby: was nice *Terrance suit: nice and spacious *Room entrances door: was complicated to open, it would get stuck when opening and closing *Sectional couch/pillows: dirty/stains *Bedding sheets and pillow cases: stained with pen marks, make up and who knows what else *Table and countertop: have a lot of drink rims stains * Restrooms: faucets are peeling, sinks are dirty, toilets have black stains in the toilet bowls * towels: are old and threads everywhere * Water to shower: NO HOT WATER it’s warm not hot enough * Terrace: floor is not clean properly *“Jacuzzi Terrace”: was moldy and NO HOT water!!! * Sliding glass doors: were so hard to open and closed. Have to be careful closing otherwise you smash your fingers * When it rained water came through our sliding doors! *Cable tv: the shows glitch all the time * A/C: horrible our suit was never cool enough at night it was the worse! Room felt stuffy FOOD Buffet ( la veranda) * Breakfast, lunch and dinner was terrible!! * Food had no flavor * at buffet some side dishes were served all over the dining room with food in the middle of the dinner tables and are not told unless you see it yourself * was told they had Mexican, Mediterranean, and etc but it was always the same meals just a name change. ALWAYS PORK if they out of a dish they served grilled tomatoes * Salsas were extremely watered down * all juice drink were watered down, the only one that was not to bad was horchata Restaurants FRIDA: *The best part was the salsa and chips * the guacamole that was freshly made in front of us was good the one they bring out no taste * dessert no flavor that includes all restaurants and buffet too Andiamo: * same no flavor best part was the crab cakes El Pescador: * the steak sandwich was edible at lunch time. Munchies snack bar: * Burger patty was not fully cooked * this services was from 11am- 6pm by 2pm there was no more fries, lettuce, tomatoes, etc GYM: *rusted, falling apart, workout machines uneven wire on machine are about to rip, (dangerous) *No glass cups only at restaurants *Plus, not enough cups or plates for munchies bar that the waiters had to be looking around to pick up for the burgers. *How they wash The plastic cups at the bar station is not sanitary at all. *There is no room service. You have a mini bar in your room ( a mini fridge ) they serve 7up and Pepsi and beer. they provide no other snacks. Now drinking water, they have no bottled water. They give you 2 water bottles to refill at there water station. It was 5 of us and only gave us 2 bottles. ***I spoke to Marisol, whom everyone referred to as Licenciada Marisol. Hopefully she can make many changes to this resort***

We had a great experience overall but I would like to highlight one of the many event they offer: Judith, the in-house Sommelier, gave an outstanding presentation on wines, wine tasting and food pairing. She was very knowledgeable and passionate about her job. She was key to having a great experience. The food was very tasty and well prepared. The wait staff was well trained and provided an excellent service. Eduardo, the Captain, oversaw the whole process made sure we had a great experience. The background music ant the setting couldn’t be better Overall was a magical evening. Thank you !!!

Antonio capitán from italian restaurant. Magnificent job. And Eduardo Koyok. Both guys with the best service ever. Allways asking for oír experience.

We wanted to share how much we appreciate Juan Carlos Blanco from Park Royal. He is one of the kindest and most helpful concierges we have had the pleasure of meeting! He is very knowledgeable about the resort and the surrounding area and is dedicated to making your stay wonderful!

Rooms were comfortable but it is hell to just be able to get water!!!

Clean