The St. Regis Venice

Everyone was so nice and our room was magnificent.

I was disappointed in the hotel facilities. I thought this was going to be our favorite hotel. We paid the most for the rooms and wanted it to be a great experience. However, it just wasn't. We just felt like the service was not up to par and the rooms were insufficient. The bathrooms were uncomfortable and we could mot walk past our bed without hitting the tv. While we were in our terrible room, the ceiling began to leak and flooded the floor. A repairman was sent to fix it while we were in the room. We asked to be moved and the hotel did comply and gave us a nice gift. The restaurant at the hotel was very nice on the water but when my son showed up in flip flops, we were initially turned away. Overall, I felt like the facility was old and dated, took tol long for checkin and rooms were small and uncomfortable. Location was good, but likely would not pay that price again for the same experience.

Excelent

Increíble

The pluses: A beautiful property with a more modern, art deco feel. The patio by the water has a lovely view, and bed very comfortable. Great art and creative interior design. The challenges: Because there are so many people checking in and out at the same time in a smaller space, it feels crowded and hectic. I emailed butler service multiple times before arrival and only one response. Our room would not cool down at night. In the lobby restroom, they had ran out of drying towels and lotion. No milk or cream for coffee in the room. Many service people felt like they were in a hurry. One piece of luggage was not delivered to our room. After multiple calls, went downstairs 4 hours later and was told, “Yes, we have it. So sorry, we forgot to bring it up.” This was not the luxury experience that I expected.

Exquisite accommodations and staff

Wonderful stay and extremes helpful and friendly staff. Facilities excellent, particularly the bedrooms but …. Definitely pricey!

Elegant property with first grade service for the people that want to pay up

Friendly staff, fantastic view & food, great room service,

Amazing hotel! From the rooms to all the staff were friendly! Always greeting and helpful. Location is 10/10 as well just minutes walk to St.Mark square. Highly recommend staying here.