Sunset Marina Resort & Yacht Club

We had snacks at Restorant Forno. The food are awesome. We enjoyed very much. Our waiter Ignacio is very friendly, polite and very accomodating. Chef Gerardo did the food very tasty and satisfying. Two thums up..

I had a wonderful experience at Sunset Marina Resort & Yacht Club. From the moment we arrived, Gonzalo, Luis, Paloma, Norma, and the entire staff were incredibly friendly, welcoming, and genuinely committed to making our stay special. Their attention to detail and kindness truly stood out. They kindly accommodated us with a late check-out and even provided a full day pass, which made a big difference in enjoying our last day stress-free. The room was amazing—spacious, comfortable, and featuring a jacuzzi, which made it feel extra special and relaxing. The food exceeded expectations with a great variety of cuisines, including Mexican, Spanish, Caribbean, Mediterranean, and Italian dishes. Everything we tried was delicious. The Asian restaurant was especially memorable, with very flavorful dishes, à la carte options, and an Asian bar experience that includes a fun knife show. Another highlight is that the hotel connects with three other properties via shuttle bus or water taxi, giving you the flexibility to explore more areas. You can choose to relax by the pool, go kayaking, or visit the ocean for a different beach experience. Overall, an excellent stay with outstanding service, great food, and plenty of activities. I would definitely come back!

This was an excellent stay overall in February 2026 at Sunset Royal Cancun resort, with a point deduction because of the less efficient check-in and check out service. The resort was hands down one of the most beautiful, well-maintained, and clean resorts we stayed at. The room was a surprise, it seemed new or renovated, and it was spotless, a 2-story that was quite big for 2 people with seems like a two-bedroom with a jacuzzi in the backyard, with a full kitchen. It was stocked with everything, like it's home away from home. The refrigerator was stocked with beer and soda, as well as a daily supply of water. We did not touch the sodas. We did not take an all-inclusive because we were out every single day. We even went to Playas del Carmen for 2 nights. My hubby used the pool at their sister resort, Sunset Rousl, which was equally beautiful. There was a shuttle between resorts, which we often used. There was a water taxi, which we did not use. There was a daily housekeeping service that we always declined, since we always leave the room clean and tidy except for the bed. We still left a generous tip for the housekeeper. During checkout, we needed to leave early. The service from the shuttle drivers and bellhops were excellent. We were there early, quite early, communicated days before, and also confirmed the day before check-in, and we were willing to take any room they had. Unfortunately, we were given a room with a long wait. There was no apology from the front desk, and I was not even given anything to find out what they were offering, you know, I always had those papers during check-in, their amenities, etc., or asked me to go to the concierge. Someone only asked us to attend a presentation way after we had settled in the room. We had no time and declined the invitation to the presentation. So, all the things about the resort, I found myself. The checkout was not good either; he was not focused and did not even ask about our stay or thanked us. I think the front v desk needed some training. The resort was so beautiful with many restaurants and pool and amenities, they did not v have laundry room. Buses and ridesharing were quite accessible. I will recommend this, it's so pretty.

Angel, the entertainment coordinator, was phenomenal!!!!! He was so kind and helpful to everyone. He added so much to our time at Sunset Marina. Breakfast at the Pergola each morning was a great way to start the day - good food and very helpful staff. Having lunch at Ilforno every day with Ignacio, Gerardo and Jazmin taking care of us was a delightful way to satisfy our appetites! The Asian restaurant where we ate most nights was amazing! And the staff only made the experience that much more enjoyable. The only negative experience that we had over our 10 day vacay was dealing with the concierges re timeshares. We were given a different story each time we dealt with a different concierge. It was a really negative experience for us and it made us both very distrustful of what we were being told, because of the changing stories we were given. Thank goodness for the other hardworking staff that made up for that part of our experience.

Been coming here for years and Love this place. Although, things have certainly gone downhill. First of all the staff is amazing, every one of them! Can't say enough good things. Mexico, Dafne, Llubia, Ignacio, Hector(buffet), Angel (entertainment) Those are few, they all did a fantastic job. However, a HUGE disappointment was the water taxi not working. They used to have 3, then it was 2 and then last year there was 1 water taxi left running, and this year ZERO! Come on, this isn't rocket science, outboard motors can easily be replaced if parts aren't available! This is a MARINA, boat and motor repair should never be an issue, especiallty for weeks on end. The water taxi is one of the great things about this resort! The restaurants were good. The staff worked so hard, but the problem wasn't the staff, it was LACK of staff!!!! La Vela and Cilantro were especially understaffed, but the buffet wasn't a whole lot better. Perhaps that's why many of the tables and chairs were removed from Cilantro/snack bar, not enough staff?! The place needs QUALITY repairs, not bandaids or cheap fixes. The pool bar was repaired, but it looks cheap and wasn't repaired back to the original beautiful granite bar. Fix it correctly, or replace it. The pool and pool area need an upgrade as well. Umbrellas were gone entirely, a little shade would have been nice.

Nothing around the hotel ,only more hotels . The staff I can’t knock they all very hard working . Rooms cleaned most days . But the hot tub on balcony was a joke ! Dirty and marks and holes in . Didn’t see any one in their hot tub . We paid well over what we got . The food was the worse Iv ever experienced. Uncooked cold food . Not much choice and same every other day . The other restaurants on site were a different scale .They were really good .. Get booked in them if your going this hotel !

We went there two times before and since then the quality and attention to detail has gone down a lot. There were no cushions for our balcony chairs and no drain plug for the sink. I notified the front desk and nobody responded until I called again. The boat shuttle was also not working. We took the bike tour one day but the bikes were in really bad shape (rusted, could not adjust seat). Also, the second day of our trip someone took my wifes purse next to the pool! There was a security camera right above but the front desk said it was not working! I notified the manager via email to lodge my complaints but never got a response, even though I waited almost a week!

The food was amazing. Great staff wonderful employees. Taxi boat didn’t work. Huge disappointment.

We are currently staying at Sunset Marina Hotel and have been having such a lovely experience. The hotel itself has been excellent in every respect, a great atmosphere, beautiful surroundings, and a consistently high standard across everything, which has made our stay really enjoyable. A particular highlight for us has been dining at La Pergola and Silantro, where we’ve had the pleasure of being served several times by Luis Fernandez. He is quite simply wonderful at what he does. There’s a natural warmth and ease about him that immediately puts you at ease, and he delivers such thoughtful, attentive service every time. We’ve found ourselves quietly hoping it will be Luis looking after our table, as we know it will make the experience that little bit more special. He has a lovely, calm manner, pays great attention to detail, and always seems to anticipate exactly what’s needed without ever being overbearing. It’s this kind of genuine, effortless service that really stays with you. Our stay at Sunset Marina Hotel has been fantastic overall, and Luis has certainly been a big part of that. He is a real credit to the team, and we feel very fortunate to have been looked after by him!

I stayed at the Sunset Marina Resort & Yacht Club for one week by myself and it was a wonderful experience. My room was amazing - had a full kitchen and was large enough to host a party! Very spacious and clean. My balcony overlooked the pool and water. I was stocked with coffee, water and drinks daily. The staff were all amazing - super friendly. I was greeted every time I went for breakfast, lunch and dinner. The shuttle comes every hour so you can explore the sister resorts. I went to Royale a few mornings in a row to walk the beach. Althou you cannot swim in the water at this resort (Marina), the shuttle to the Royale is only 7 mins. I had a massage which was great and I made use of the gym which is very small but honestly has everything you need for a good workout. I would highly recommend this resort. It was absolutely perfect for me - solo female traveller. It was small, quaint and never too busy. I never had to wait for anything.