Sheraton Miami Airport Hotel and Executive Meeting Center

The loction nd that they had shuttle that runs 2hrs.

The facility needs upgrading, no microwave in rooms. The place smelt misty

location, across the road from rental car centre, bus transfer from airport, pool and gym

Arrived at midnight after waiting 45 minutes for the shuttle that was supposed to come every 15 minutes. After a lengthy wait to get to the front of the line to check in, both the restaurant and room service had closed. Breakfast was barely average quality. On the plus side the room was clean and the shower worked.

It might be time to update your place. Looking a little worn. All representatives of your place were wonderful

Cerca aeropuerto

Viejoooooo

Never had refundable deposit for damage even though we left it in good condition and was referred breakfast even though people eating even though explained I'm diabetic

Bad aervice

Airport location

Dear Sheraton Miami Airport Hotel Management, I am writing to express my disappointment regarding our recent stay at your hotel from May 27 to May 28. During the check-in process on May 27, the staff member who assisted us acknowledged that we were Bonvoy members and informed us that, although a room upgrade was unfortunately not available, he would instead offer us complimentary breakfast and lounge access as a gesture. We appreciated this kindness and accepted it in good faith. However, after approximately nine hours at the hotel, when we went to access the breakfast area and lounge, we were told that no such benefits were registered in the system. Despite explaining what had been promised to us during check-in, we were informed that they could not honor it because nothing appeared in their records. This situation was extremely disappointing and embarrassing for my wife, my children, and myself. What upset me the most was not only the misunderstanding itself, but also the fact that we were made to feel as though we were asking for something we had not been promised. As a family, we chose Sheraton expecting professional service and a trustworthy guest experience. Unfortunately, this experience left us deeply disappointed and negatively affected our impression of the hotel. I would like to emphasize how upsetting this situation was for us. Sadly, after this experience, I do not believe we will choose to stay at this hotel again in the future. I hope you will take this feedback seriously and review what happened so that other guests do not experience the same disappointment. Sincerely,

Nothing

Bed sheets had not been changed. Fat and grease on work top from previous food (possible room service meal) Coffee/tea facilities empty. Noise from Stadium.

Front desk staff

Nothing.