Mercure Hotel Muenchen Neuperlach Sued

The hotel was pretty good. Although it is far from the city centre, the train and bus station is nearby which takes about a 7 minute walk. Some of the lights didn't work in my room.

Location was good rooms clean enough

Nice facilities. Close to public transportation.

6th floor hallway very musty and mildew smelling. I stay here 11 years ago and it appears they need to tighten up everything. Albeit it was a good stay just seen better days

Dining staff Cecil is attentive to guest needs. Approachable. Front desk (young, tall lady) is helpful to guest query about local transportation.

We had extended our stay for one night, as it was our final destination after a coach tour. A number of personal toiletries were removed from the bathroom (presumably by housekeeping) while we were out for the day. Although the front desk staff apologized, there was no attempt at compensation. They were purchased specifically due to medical conditions, as items provided by the hotel cannot be used. We were a tad disappointed.

It was clean and beds were comfortable. However, the rooms were not airconditioned which made them very hot during Summer.

👍

Reception service was really bad whole staying days.Rooms are uncomfortable and useless. Pillows are really bad and there is no slipper in the room.

I checked in and the man at front desk was so lovely and helpful. I requested if i can have a room with a bath as i was going on a tour and would like 1 last bath. He immediately changed my room no problem. Room was pretty good. Had everything you need. Concrete walls makes the room cooler as no air conditioning. I didnt have a fan but was told i could if i needed. Breaky was so good..pricey but definately worth the money. Easy to walk from train station.