Hengshan Garden Hotel

Clean and pleasant hotel with ATM next door and some pleasant parks nearby. Food in the general restaurant was mediocre although the Chinese restaurant was good. There is also what appeared to be an independent Chinese restaurant around the back of the hotel in the 'basement' that we would thoroughly recommend. Don't get caught by the issue of paying for laundry which left me feeling deeply humiliated. It was the first time of using laundry services in China and the laundry was duly done. I assumed that the cost would be added to the bill when we checked out as is done throughout the rest of the world. However, I found that I was locked out of my room when we returned late in the evening from my day trip because we had not paid for the laundry immediately. The staff were very difficult about allowing access to my room to get the money out of my safe to pay the bill and after seemingly agreeing that I would access my room, go to the restaurant which closed in 15 minutes and return to pay for my laundry admitted that I had again been locked out of my room and had to again reprogram my keys. It was not just that I was locked out but the humiliating way the staff treated me that makes me mention this here which is, I later discovered, usual in China. Would I stay here again - no - but don.t let my humiliation put you off.

We stayed here several nights and liked the location since it was close to several restaurants and convenience stores. The hotel was very nice, and our 6th floor room was plenty large with a shower and tub (requiring a high step to get in). Housekeeping was great each day. We ate breakfast each morning in their 4th floor restaurant which had several different dining rooms, and a pretty good selection of cold and hot items. They did have an omelet station as well as noodle soup made to order. Our room had several quirky features that we thought could have been improved. There were many light switches in the room so it was challenging at times to locate the proper switch for the lights that you wanted off or on, even though most were labeled. We discovered a full-length mirror hidden behind closet doors near the entrance. The other closets and the drawers in them were somewhat cumbersome to use because the closet doors had to be open to access the drawers and when they were open it blocked access to the bathroom. The shower was nice but since it didn’t have a door, the bathroom floor got very wet after each shower use.

A hidden gem!The Hengshan Garden Hotel offers a perfect blend of tranquility and convenience. Tucked away in a quiet area, it feels like an oasis yet is close to major attractions. The rooms are clean, spacious, and tastefully decorated. The garden is beautiful, ideal for a relaxing stroll. Staff are exceptionally friendly and helpful. Excellent value for money. Highly recommended for a peaceful stay in the city。

I had an amazing stay at Hengshan Garden Hotel during my recent trip to Shanghai. The moment I walked in, I was greeted by the elegant Art Deco design that blended perfectly with modern aesthetics. The lobby was inviting, and the check - in process was smooth, thanks to the friendly and efficient staff. My room was a haven of comfort. It was spacious, with a cozy bed that ensured a great night's sleep. The large windows offered a wonderful view of the city, and the decor was tastefully done. The amenities in the room were top - notch, from the high - speed complimentary Wi - Fi to the well - stocked mini - bar. The bathroom was spotless, equipped with high - quality toiletries and a great shower.

After checking out 6 different hotels in the area for my parents, I decided on Hengshan Garden hotel (Picardie building). The preview was great and we got a good price including lounge access. The newly renovated rooms in classic old school Shanghai style are very nice and quiet. The bathroom was kept nice and clean. The breakfast was good although more geared towards Chinese guest than Western. The beds were super comfortable. The room had a great view of the park and despite being on a busy intersection, there was no noise coming into the room (this may have more to do with the fact 80% of the cars in Shanghai are electric so there is no noise). The location is excellent. You can walk through Xujaihui park and get to all the shopping malls like Grand66, IFC and Metro city. There are so many places to eat, drink and shop in the area. Walk along Hengshan road under the trees around the French Concession. The hotel itself has a very nice garden behind the main building with a small pagoda and pond to sit and relax. The only real negative is that even though we clearly agreed multiple times that my parents would have a late check out as their flight was very late, they were literally kicked out the room. This was really quite upsetting as they are in their 80's. Totally unacceptable. Alice and the staff did apologize but clearly internal communication is terrible. Especially for an hotel this caliber and having all the amazing communication tools available in China, this really left a bad taste in our mouth. So great hotel but confirm, confirm confirm. Note this is newly renovated building next to the main hotel which is older.

The room itself left much to be desired. While the space was decent, the layout was chaotic and lacking in ambiance. The bathroom fixtures were subpar, with weak water pressure and a lack of basic supplies. The leisure facilities were equally disappointing. The air conditioning in my room was old and inefficient, struggling to maintain a comfortable temperature. The TV had limited channels and poor picture quality, making it almost unwatchable. The gym equipment was outdated and poorly maintained.I had high expectations for my stay at your hotel, but these issues with the room facilities and noise levels greatly diminished my overall experience. I sincerely hope you take these problems seriously and make the necessary improvements to enhance the quality of your guests' stays.

My recent stay at the administrative building of this so-called five-star hotel was an absolute disaster. I was utterly shocked and extremely dissatisfied, and I feel compelled to share my experience to warn others.Disappointing Dining ExperienceThe hotel’s dining quality was nowhere near what was advertised. The breakfast buffet was a complete letdown. The options were scarce and unappetizing—stale bread, lukewarm noodles, and fruits that looked like they had been sitting out for days. The staff were slow to clear used utensils or refill drinks, creating a chaotic and uncomfortable dining atmosphere.This hotel’s administrative building is simply not worth the time or money. From the disorganized environment and facilities to the unpalatable food, the neglected environment, and the lackluster service, every aspect fell short of expectations. Whether you’re traveling for business or pleasure, this is a place to avoid. I will never stay here again and strongly urge others to think twice before choosing this hotel.

Was nice and clean

Really comfortable and large building. Spacious rooms with equipment and a sumptuous mattress in the bed. Very richly assorted meals at breakfast while continental dinner was good but not unforgettable. Well placed to reach the city center. Not the newest furnishing but definitely worth going if you want space and service.

The hotel deducted a deposit of 1000RMB upon check in and said that they will refund this amount. However, my credit card was charged in full and never refunded this amount. I should have asked for a receipt of refund upon check-out but I trusted the receptionist when she said it's already refunded. However when I checked with my bank it is not.