Kempinski Hotel Cancun

hotel is beautiful & the staff are great. The overall experience did not justify the high prices. The rooms are spacious but outdated, particularly the bathrooms. Dining was good but not at the gourmet level expected for the cost, with meals adding significantly to an already expensive stay. Despite the excellent service, we felt the resort was overpriced and would not return.

The resort was overpriced, and I would not return. What was especially disappointing was the additional charge for breakfast. We had already paid for a package that included breakfast, but upon arrival we were told that it only covered the continental breakfast, and anything beyond that required an extra fee. 100$ everyday

ocation and an atmosphere was greate. The room was greate either. There was no any noise at all. The service was greate at any places in hotel. I would like to mention the waiter in buffet his name is Osman. He has always been very helpful, sencerely friendly and personified Mexican hospitality. On facility I’d like to mention a hot tab and sport gym with saunas. The service at pool and beach areas was great. Therefore we will again come back to Kempinsky. Anatoliy & Oksana Nazarenko, the USA, Castle Pines, CO

We had a wonderful stay at Kempinski Cancun! Having previously visited when it was a Ritz-Carlton in 2019, we were pleased to see the hotel has maintained its exceptional standards. Upon arrival, we were warmly welcomed in the stunning lobby by Migdelia, whose hospitality made us feel instantly at home. We stayed in the Saasil Suite, which features its own private infinity pool—a fantastic choice that meant we rarely needed to visit the main pool. The Club was another highlight, offering five delicious meal presentations daily, making it an outstanding value. Special thanks to Gloria, Aaron, Willie, Saul, and Oscar in the Club for making our stay truly memorable.

Osman was amazing! The food and atmosphere was so good and we look forward to returning

Soleymi and Osman has given us amazing treatment!!! Kempinski is very lucky to have to have these incredibly lovely people working for them. Will definitely come back

Everything was fine, but what made the experience stand out was the service at breakfast. Specifically Rudy and Osman. Very generous and kind people. This would make it worthwhile to come back.

Awesome food, outstanding service, and great great view the best of Cancun

I don’t write many reviews and almost always write one when things are amazing as when they are not I just don’t visit the same place again. I have been visiting this place since 2000 (14 times) back when it was the Ritz Carlton and it has always been amazing!!! I haven’t left a review in the past because most of the reviews are already so good and I didn’t see the value in leaving one. My wife and I are currently here again for a week and today I met Ruben who leads the hospitality team and Nallely who leads the housekeeping team by the pool. After my conversation I felt compelled to leave a review after so many years. First of all the place has always been amazing from the exceptional service, accommodations, food and location. My wife and I have stayed at some of the most well recognized hotels all over the world and always come back here! In Cancun specifically we have stayed at the Waldorf, Banyan Tree, Fairmont , and SLS and we always leave saying the Kempinski is still the best. There is truly nothing like it! Very classic old school elegance (think crystal chandeliers, marble all over and paintings) amazing food , service , in an amazing setting! Meeting Ruben and Nallely today just validated our thoughts even more. They have so much pride in what they do and Ruben is just so passionate about the property and its history. The Kempinski is lucky to have them! While we have ‘liked’ other hotels in Cancun most have what I characterize as ‘contrived’ hospitality. If you have ever been to NYC I would use The Plaza as the best example. You stay at the Plaza for its old school elegance hospitality and service. And it always feels authentic. It’s not the newest modern hotel and it’s the only place I would stay in NYC. Same about the Savoy in London. Classic elegance with amazing service and the only place I would stay in London. If you’re looking for the most elegant hotel in Cancun with the very best service , food and hospitality there is nothing like the Kempinski. This feels more like a family run hotel. If you want loud DJ’s and a non stop crowded party this is not the place.It’s truly a head scratcher why the Kempinski is not more crowded when we visit but we will take advantage of the best kept secret in Cancun while we can! On another note the fine dining restaurants are absolutely some of the very best we have ever visited! Maybe someday people will finally figure out this is the best place to stay. In the meantime my wife and I will enjoy the Kempinski practically all to ourselves!