Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Les habitacions es noten que son antigues, l'estat de les finestres/correderes deixa molt que desitjar, impossible l'ús de la terrassa, el primer dia tota la roba de bany estava plena de cagades de coloms. No hi ha un espai on els nens petits puguin jugar, l'espai estava destinat a nens majors de 3 anys i a mode de guarderia.

We really liked the room, it was ocean-front and exactly as portrayed in the images on the web. There were plenty of food and drink options. Their drinks were great, and so many restaurant choices just made the experience even sweeter. The beach was really nice and expansive, and the overall the vibe was really amazing. We liked all the services. They had some shows at night in their ball room that we really enjoyed, and live music in the lobby bar. They also had photo booth services, which we didn't avail but sounded cool, although too expensive. They also had Help Concierge in a room opposite Photo Booth that helped with telephoning local in Mexico and in general, which we really admired. The entrace, the lobby, everything was really pretty! Loved the Jerk chicken stall they had near the pool. Also Cravings - their sweet shop included in all-inclusive - totally loved it! The vibe near the pool was so awesome you would never want to leave, and at the same time the room was also amazing to spend time in because it was so big with a huge balcony. The whole resort was huge and didn't seem like a hotel but actually like a resort; they didn't try to do too much in little space; the resort was built generously; the hallways, the rooms, the lobby, everything is expansive. We absolutely loved the whole experience and would love to do it again!

After check-in, a staff member briefly introduced the resort before trying to sell us a vacation package. He offered a heavily discounted future stay and invited us to a breakfast presentation at Hyatt Ziva, claiming we would receive a certificate and learn about exclusive travel discounts. It was clear from the start that this was a sales pitch. When we declined because we wanted to spend the morning at the beach and asked if we could attend later, we were told the offer was only available during breakfast and only that day. We ultimately chose not to go, which I'm very glad about. Afterward, I researched about this and found many reviews describing aggressive, high-pressure sales tactics for their "Unlimited Vacation Club" that they were apparently offering, and that their sales-pitch included lengthy presentations and they don't take no easily. What made this experience worse was that multiple staff members kept approaching us in the lobby, telling us their colleague was looking for us and offering incentives such as a $200 credit for the spa or excursions if we attended. Every time they said "no pressure," but it felt anything but that. This was a tad frustrating. I still don't know how these other staff members recognized our faces! As someone who has always viewed Hyatt as a respected hospitality brand, it was disappointing to see these kinds of sales tactics associated with the resort. If you can avoid/dodge these people and say no to them, you will have a fantastic time, the way we did!

El personal es excepcional. Excelente atención. La comida es bastante buena en especial el restaurante mexicano. .

El edificio está un poco viejo y en algunas zonas se ve descuidado. La piscina es muy pequeña.

Refeições e bebidas.

Praia com muitas algas (sargaço).

By far my favorite hotel! Such a great atmosphere here. Favorite restaurant has to be the Italian restaurant! Their food was fantástico! & the servers really were best of the best! Especially Pascual & Edgar, they get an A++++ check Sunscape out when staying in Cancun. I will definitely be coming back here!

This place is outstanding!!! So many amenities that are extremely clean and feel like luxury. It's just beautiful to walk around and look at. Best of all, the service is top tier. Every worker is so kind-hearted and goes above and beyond for each person. Angel and Yareni in Azul are the best, making sure they can provide the best experience! Everyone is very warm and welcoming. There is lots of entertainment every night; there is always something to do and see. This resort is first-class and made my family and I feel so attended to and cared for! Truly had a blast and is the best resort we have been to. Will be here again!

View from the ocean front room was great. Staff was really nice and helpful. They even arranged some room decoration and some treat for us upon arrival as it was our honeymoon, really nice gesture we appreciated. The food was good, different options at the buffet and the portions at the Mexican restaurant were big! Food quality in general was good. They do have gluten free markings for food but best to double check - I spotted one cake in the pastry section that was marked as containing gluten but I was brought a GF panna cotta instead, so better check.

AC in the room is very loud. The pool is fairly small, and there are probably not enough umbrellas for sunbeds. Unfortunately we went during seaweed season, otherwise the beach would have been stunning here. Our flight was late so we asked if we could request a late check out. Nobody came after us so they said we can stay in the room but it will cost 600 pesos per hour! That felt excessive. At the end we just waited in the lobby - they allow you to use the facilities (just not your room) until 5pm.