Hotel Union

Very hard beds We paid for 3 people but they only had 2 single beds. They carried a folding mattress, which was extremely thin, into the room for our third person. There is no kettle. We strongly considered moving to a new hotel for the rest of our stay in Prague

We stayed at Hotel Union in Prague from May 11–17, 2025 as part of an Erasmus+ school program with 10 underage students (11 years old) and 3 teachers. The reservation had been made in January and included a clear written request for 3 student rooms and 3 single rooms for the teachers — all on the same floor, due to child protection and supervision regulations. When we arrived, we were told the rooms were split across multiple floors. For two nights, the teacher rooms went unused, and teachers had to sleep in student rooms to ensure proper supervision. To make matters worse, on the first morning we were informed that breakfast (prepaid 856 euro and part of our agreement) cannot be offered without any prior warning or arrangement. Our students had to attend school activities without eating. As of today, no refund has been issued, and the hotel manager has never answered our calls or mails. We have filed official reports with the Prague Police and the Czech Trade Inspection Authority (ČOI), and are escalating the matter through the European Consumer Centre. This experience caused serious disruption to a school program and placed both staff and minors in an unacceptable situation. Please take this into account when considering your booking.

No issues throughout our stay. Tram line right outside with regular transport links to the centre. Not in a very busy area, but nice cafes/breakfast spots open. Beds were a little solid for my liking, but personal preference! Coffee machine was equipped daily, and towels could be restocked as you wished. Very clean and spacious room. Modern bathroom. Did not engage with staff often, but receptionist friendly on arrival and they kindly stored our cases for us after checkout in a secure area. Perfect for those needing a basic but reliable hotel close to the centre of Prague!

Good hotel with a restaurant and professional staff

I stayed at Union Hotel for 7 nights, and it was without a doubt the worst hotel experience I’ve ever had. I cannot comprehend how this hotel is rated as 4 stars because it doesn’t meet even the most basic standards. Room Issues: From the start, we were given the wrong room, which had a dirty bathroom. After complaining, we were shown an even worse room before being moved to a slightly better one. However, the issues didn’t end there. The carpet in the room was never vacuumed during our entire stay, and the bathroom wall had dried residue from a previous guest’s toothbrush—evidence that it hadn’t been properly cleaned in months. Amenities: The Wi-Fi didn’t work at all, the TV was broken, and worst of all, the heating didn’t function. We spent the entire week freezing and ended up catching colds because of the unbearable conditions. When we spoke to the manager, they admitted that the heating was a problem throughout the hotel, but nothing was done to address it. Cleaning Services: The cleaning service was abysmal. They took our dirty coffee glasses but replaced them with new ones that were also dirty! Towels and sheets were often not replaced, and we had to keep asking for basic necessities like toilet paper. Only after contacting the booking platform did a housekeeper clean the room properly, but this happened just once in 7 days. Special Requests: I requested Prosecco and flowers for my friend’s birthday on December 2nd, and the staff assured me they would arrange it. Not only did they forget, but when I contacted the booking platform, they eventually delivered wine to the room—on December 6th, four days late. Conclusion: Union Hotel failed on every level. From unclean rooms and poorly maintained facilities to unprofessional service and complete disregard for guest comfort, this experience was a nightmare. I strongly recommend avoiding this hotel. It was a colossal disappointment and far from the relaxing vacation we had hoped for.

Lovely hotel with nice spacious room. Very clean bathroom also. Staff were friendly and held our bags for us even after we had checked out! Right next to a tram stop which is ideal for sightseeing, can also walk in to the city (25 mins) The sauna advertised is actually part of a spa package and separate to the hotel which we found out when we arrived.

This hotel is within reach to everything. Price is on the budget. Ideal location with big rooms suited for your one to two days travel in Prague. The only bad thing is the water is sometimes out of order especially if you’re in the 5th floor. Don’t forget to try the massage underneath this hotel - the best one in the area. There’s a good restaurant besides the hotel. Staffs are helpful! You just need to pay 4 euro for city tax and no deposit of whatever!

The hotel has a good location opposite the tram stops and not far from the metro stop Vysehrad. Nevertheless it turns into disadvantage during the night because of noise from both trams and trains. Breakfast is not included and there is no option to add it to the booking. (Though there is a café downstairs in the building, that offers coffee with croissant with something else for apprx. 200 czk). Electric kettle wasnt in the room, despite the fact, that it was listed in the description of room equipment. TV in our room didn´t work during our stay (2 nights). We immediately made a complain at the reception, nevertheless the problem wasn´t solved during our stay for some technical problems. Wifi had bad quality. Cleanless was OK.

I cancelled my booking for total lack of communication. Impossible to call the reception. The only tool available is "casova schranka" a voice box that greets only in Czech and doesn't indicate the name of the hotel. If you leave a message regardless, no one answers it. Emails are ignored two times and answered the third time with total misunderstanding of the issue.

Sødt personale men madrasserne kunne godt trænge til en udskiftning men bestemt et ophold værd og i den tilhørende restaurant laver de fin mad til fornuftige priser.