The Westin Grand Berlin

Great location nearby the Metro and Brandenburg Gate, full of restaurants nearby Very good service and helpful receptionists, Room very clean and tidy well, will come to stay again !

First let me say that the staff are very nice and helpful and the property is in a great location in Berlin…close to everything. We arrived in the morning for our 4 night stay and the front desk staff was good enough to let us check in early, and as Platinum members we were upgraded to a Junior Suite. The room they gave us was uncomfortably warm, and after an hour with the a/c turned on max the room never cooled…not even slightly. There was simply no air moving in the room. We called the front desk who dispatched maintenance. Upon arriving the maintenance worker explained to us that there are these panels in the ceiling that cool the room as water gathers in them and that it takes a long time...I was a little confused by all that…either way, it didn’t. We gave it a long time after he left but the room never cooled. We then requested another room. We had to downgrade to a smaller room for availability at that hour. No problem. We get into the new room….The air conditioner worked fine with cool air coming out of the vents, no weird ceiling panels in this one. The layout and the cleanliness of the room was fine. The new problem was that water was overflowing in the shower because it wouldn’t drain properly. We called requesting a diff room but there was no availability…so we decided to check out mid stay. The front desk personnel questioned us why we didn’t tell them as they would have sent maintenance. Fair question. Listen, I’m not waiting around for plumbers, drains to be snaked, etc. You have that stuff done on your time, not mine. Do regular draining tests of your showers periodically. And I hope you did fix the problem with this room after we left. We ended up checking into another Marriott prop in Berlin and all was well…the vacation was saved. Under diff circumstances maybe we’d give this prop another try.

The only issue was the poor electrical system; they all have to be turned on and off at the same time. This needs to be fixed. There was also a delay in room cleaning one day. There was a problem with the air conditioning and ventilation in the room. It wasn't repaired throughout the day. We were given a room change at night. The room we were given had been used before and everything was dirty. A kind receptionist came and changed the bed linens. Even so, we still had to use the room with a dirty bathroom and everything else.

Großzügige Zimmer

Personal sehr unfreundlich Spa Bereich geschlossen Frühstück nur amerikanisch, kein saisonales regionales Obst (Beeren fehlten völlig) Kein zuckerfreies Müsli, Milch Alternativen nur auf Nachfrage Absolut scheußlich schmeckender Espresso und Capuccino aus einem Standard Automaten