Grand Hotel Minerva

Beautiful central, clean. So comfy.

Assenza bollitore in camera

My partner’s travel bag was stolen in the hotel lobby during checking. Surveillance video later showed two men following us inside - one distracted my partner while the other walked off with the bag, all in a matter of seconds. A few concerns: The lobby, which opens directly onto Florence’s largest piazza, is expansive and highly permeable, but seems to be often staffed by a single receptionist. When we realized what had happened, another staff member came out from the office but seemed unsure how to proceed, explaining that only the general manager could review the security footage, and that he was not immediately available. The following morning, having lost our sense of security there, we decided to end our stay early. To his credit, the GM apologized in person, assuring us that an insurance claim would be filed, and didn’t charge us for the night. Since then, however, we’ve received no meaningful updates regarding the claim. For what it’s worth, the room itself at Grand Hotel Minerva was spacious and adequately appointed, if somewhat dated. Breakfast staff were warm and attentive. Unfortunately, without a basic sense of security - and lack of thorough follow-up - those positives ultimately mean very little.

Friendly professional staff, clean comfortable rooms, excellent breakfast, great location to all the major sights and more.

One room was very hot despite turning temperature down but, easily remedying with a fan sent up from the front desk.

Location and helpful staff

Construction outside but happens in the off season