Helvetia&Bristol Firenze – Starhotels Collezione

Check-in & Out

Property Notes

When booking more than 5 rooms, different policies and additional supplements may apply. Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example, a link to a secure payment platform. When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in. Access to wellness center for minor is allowed from the age 14 and is subject to the written authorization of the parent or of whoever exercises legal protection. All hotel guests benefit from a 50% discount on access to the Roman Baths of La Spa. Please note that the off-site garage is open every day from 07:00 to midnight. Please note that the swimming pool is for adults only from 10:00 to 20:00. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.