Sunset Royal Beach Resort - All Inclusive

Awesome place,great hospitality, and the people are so caring and friendly. Your all a family there. Edgar is the man, he is the head butler if you need anything be will try his hardest to make it happen. I sure hope that sunset takes care of him and keeps him around. We had the 2 bedroom suit and that it was it was sweet. The member service department there top notch answers all questions and if a issue they go above and beyond to fix it. Can't wait until next year to see are sunset family.

The resort was great. We were assigned a 2 bedroom presidential room upon arrival, but it's view was blocked by the spa/gym building. We asked if they could move us to a room with a better view and they accommodated us with one of the best views on the property. The staff was wonderful and really tried to make our stay great. We appreciated the bars on property filling our water bottles whenever we needed. The location is great - within walking distance to many attractions, restaurants and stores. We also tried the bus system and that worked great to get around town.

The food was mid, I expected better quality>quantity. Staff was mostly really nice—I just wish some areas were open longer. The bar, and gym.

I’ve been sitting on this review for a couple of months because I wanted to make sure I wasn’t just writing out of heat-of-the-moment anger. I re-read my drafts with a clear mind, and honestly? I still feel exactly the same. We stayed here for two weeks (Dec 22, 2025 – Jan 3, 2026), and it was a massive disappointment. The only real shout-out goes to the housekeeping staff; the cleaning crew does an incredible job and they seem to be the only department that actually cares. Everything else? Not great. The Noise (It’s Inescapable) If your room faces the Italian restaurant, forget about sleeping. The dinner noise lasts until 10:00 PM, which is fine, but then it actually gets louder. They start a deep-clean of the kitchen that lasts until 3:00 AM. Between the clanking and the music, it feels like the kitchen is literally inside your room. It was impossible to actually rest. Dining & Management Failures The planning here is non-existent. One night at 8:00 PM, we waited over an hour for a table in a restaurant that had 20 tables open but was only seating nine. Even though those 10 tables stayed emptyt and nobody from a "waiting list" showed up, the host refused to seat us. They kept telling us the wait was 20–45 minutes, which is ridiculous for an all-inclusive resort we already paid for. To make matters worse, they wouldn’t even call our room when the table was ready—they insisted we sit in the lobby and wait. When the food finally arrived after a 40-minute wait, the portions were insulting—I was served exactly eight gnocchi for a "meal." To add insult to injury, the buffet was actually closed during the holiday because they were using it for a private event for members only. Even more concerning was the lack of hygiene; I saw cooks handling food without gloves, which is just unacceptable. As for the drinks, in certain areas, they were clearly just serving flavored mixers with no alcohol at all. The Membership Trap & Second-Class Treatment It is very clear that if you aren't an "associate" (their timeshare-style membership), you are treated like a second-class guest. We spent a full day at the beach and not one person offered us a drop of water. For an all-inclusive, that is predatory. The beach is split in two: the right side is for members (with pretty huts and cushions) and the left is for everyone else. If you try to sit on the "member" side because the regular chairs are old, uncomfortable, and literally giving you back pain, they won't serve you. A waiter straight-up told me he only serves people with gold or silver bands. We paid a decent amount of money for two weeks—at least half of what we spend on a year's worth of groceries at home! It felt like we were being punished for not having the right colored bracelet. Even the entertainment was a letdown for a long stay. The shows just repeat every week, so if you’re there for two weeks like we were, you’re just watching the exact same thing twice. Plus, on New Year’s Eve, we actually had to pay extra just to attend the show. Constant Technical Issues * The Locks: The battery to our room died three times in 14 days! Once the day we arrived, again on Dec 28 when the system went down, and a third time on Jan 1st. * The System: When their system crashed, we had to go to reception every single time we wanted to get into our own room for a whole day. * QR Codes: Everything is run by QR codes, which is a nightmare for older guests. Even when we asked for a new code for room service, the lady who brought it tried to force her way into our room at 9:00 PM just to "verify" if we had it. I didn't let her in. * Maintenance: Our shower door knob broke and was never right. The "Staged" Social Media Don't believe their Instagram. They delete negative comments (I saw one about a scam, liked it, and then got blocked). The pictures show chefs cooking by the pool, but I never saw any of that. It felt totally staged. Meanwhile, the hotels next door looked so much better—their staff was well-dressed, their chairs had cushions, and their parties actually looked fun. Holiday Chaos & Management Greed Management is clearly stingy; they didn't bring in enough staff for the busy season. On Jan 1st, they had staff working from the start of the day until 2:00 PM the next day. They were exhausted and overworked, and you could tell. Because they didn't plan, they ran out of everything—food, drinks, even piña coladas. I don’t blame the staff; I blame headquarters for being too cheap to provide for their guests. Verdict: Save Your Money Go somewhere where "all-inclusive" actually includes food and water, and where you aren't treated like you’re begging for a pleasant time. In my younger days, I stayed in student hostels and was treated better than this. I’ll be taking my vacation budget to a different Caribbean country next year.

The hotel is great, but staff can be rude and pushy for tips! You have to come prepared with cash because they are going to ask constantly.

Excellent time at Royal Sunset; we especially liked the ability to travel from one Cancun-area Sunset resort to another. Our local catch Red Snapper dinner at Caribbean Azucar restaurant was fabulous! Lastly, the butlers at Royal Sunset were GREAT!

I was very happy with how close the beach was and the pool. The property itself is starting to show its age. It needs an update. For the most part, I was very disappointed with the quality of the food. I expected much better! And the only white wine selection was a crappy Sauvignon Blanc. It's not fun to go your whole vacation without a decent glass of wine. Yes, I could have walked off the property to find my own wine, but this is an all-inclusive resort! I should automatically be able to get a very good glass of Chardonnay, my white wine of choice! And while the waiters were able to find me gluten-free rolls at dinner three times (one time I was brought horrible tortillas toasts!), there should be gluten-free options at breakfast and at the snack stand on the 8th floor.

We enjoyed everything about Sunset Royal Beach Resort, including: Location, Facility, Staff, Food, and Service. This was well worth the trip and money spent.

Very nice beach, centrally located, good food, staff is very friendly. Accommodation are clean and good.

There is no way this is a 4.2 amongst even the least discerning consumer. A/c (couldn't cool down and is filthy leaving us sick), somewhat dirty room, roaches found twice, massive noises all night, and terrible sheet process left us with a terrible sleep all week. Food atrocious and the liquor options poor - you won't come close to using the all-inclusive amount (we went out every single night or we would have had a terrible culinary experience). Not one reply from their reservations email. Staff is great but the facility itself is a disaster. Locked out of room once. TV was a disaster and required maintenance twice. Toilet clogged once with maintenance dragging plunger on bathroom and shower floor. Bed itself seems they bought the cheapest beds (sinks in all over). Concierge highly aggressive and kept calling room.t. One of the bigger things - they can't fix it but the architecture of the tower atrium is nice but sadly is cavernous and you hear dishes and glasses and noise clanging at all hours and I mean all - so if someone is sensitive to that (or even normal like us) ... they should stay in another part of the resort. And def a family resort more than for anyone looking for a luxurious couples escape. Still glad we went but would not stay in one of their four facilities again. They need to spend some money and bring in a consultant - Staff and guests deserve better.