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7.4 / 10 Guest Rating

Krystal Cancun All Inclusive

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX

Krystal Cancun All Inclusive - main view

About the Property

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Facilities & Amenities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Krystal Club with Balcony Ocean View, King Bed - Photo 1
Krystal Club with Balcony Ocean View, King Bed - Photo 2
Krystal Club with Balcony Ocean View, King Bed - Photo 3
Krystal Club with Balcony Ocean View, King Bed - Photo 4
Krystal Club with Balcony Ocean View, King Bed - Photo 5
Krystal Club with Balcony Ocean View, King Bed - Photo 6
Krystal Club with Balcony Ocean View, King Bed - Photo 7
Krystal Club with Balcony Ocean View, King Bed - Photo 8
1/8

Krystal Club with Balcony Ocean View, King Bed

1 King Bed366-sq-foot room, balcony/patio with ocean views Internet - Free WiFi Entertainment - 42-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling binNeed to Know - Bed sheets not availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Club Ocean View Room with King Bed

Non-refundable
Room Only
20% OFF$268.72

$214.98

Includes taxes & fees

Club Ocean View Room with King Bed

Non-refundable
Breakfast Included
20% OFF$283.8

$227.04

Includes taxes & fees

Guest Reviews

7.4
Very Good212 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the awesome staff.

Categories

Cleanliness6.5
Service8.4
Location9.5
Room Quality5.9
Amenities8.0
Value for Money6.9
Food and Beverage6.5
Overall Experience7.5

Select topics to read reviews

D
DiegocoCO
Verified booking
family_with_children
Standard Room
Stayed in Jun 27, 2026

"Good"

5.0
Helpful?
T
ThéofrFR
Verified booking
couple
Standard Room
Stayed in Jun 26, 2026

"Very Good"

7.0
Helpful?
N
NoeusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 25, 2026

"Not good pillows. The sink was leaking. No small towel"

8.0

Location

To old

Helpful?
N
NickusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 24, 2026

"Great location very inappropriate to charge to watch a fifa match in a lobby that’s for registered guests"

5.0

Location

They charged for watching the Mexico match in the lobby. You pay for what you drink and eat while the game was on other than that it’s included. Very wrong to do

Helpful?
N
NickusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 24, 2026

"Very great location just very bothered for the fact we had to pay to be on the hotel lobby of mon 1200 pesos when we alr"

3.0

Location

Plumbing in rooms is very old and hallways have a moldy smell

Helpful?
A
AMERICA ISABELmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 23, 2026

"Good"

6.0
Helpful?
C
ClaudiamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 22, 2026

"Exceptional"

9.0

Ubicacion, precio

En realidad todo bien

Helpful?
M
MeyercaCA
Verified booking
solo_traveller
Standard Room
Stayed in Jun 22, 2026

"Very pleasant location except for the inconvenience of the elevator"

8.0

The staff

Elevator not working for two weeks and nobody seems to care. I heard one employee saying that this is not a 5 star hotel and we had to accept.

Helpful?
A
AndreasdeDE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 21, 2026

"Guter Aufenthalt in bester Lage in Cancun"

7.0

Schönes großes Hotel, feine Poolanlage, Strandzugang, Restaurant im Hotel, Zimmer sind in Ordnung,

Bad etwas in die Jahre gekommen, Klimaanlage ziemlich laut

Helpful?
S
SofíamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Good"

6.0

El trato del personal y la ubicación

Se veía viejo todo en especial la tina de baño y las toallas Me percate que ahí mismo al momento se dejo a mitad de precio de lo que yo pagué con anticipación por lo mismo

Helpful?
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