Hilton Munich Park

Very nice in some ways, but subpar in others. Big drawback--extremely limited restaurant menu, despite advertising promoting it as showcasing a variety of Bavarian specialties. Big drawback--you cannot simply show an item at the front desk and ask to charge it to your room. Instead, you have to do self-service checkout, which is cumbersome and annoying, and not what I would expect at a sophisticated hotel. Big drawback--I took for granted that I could break large bills at the front desk, but was told they didn't have any small bills; I would have liked to leave a decent tip for housekeeping upon my departure, but instead could only dump some pocket change. Room issue: very steep tub poses a real danger getting in and out. Very limited counter space in the bathroom. Very limited closet space. Smaller drawback--constant malfunctioning of room key in the elevator. Smaller drawback--not responsive enough to small requests, such as, could I please have "real" coffee packets (not decaf); you have to pester to get them to follow up. Nice location by the English Garden, but all in all I would not stay here again.

Disconnected reception staff with poor attention to details. I received paraplegic room with no reason. When u called reception I was told to go down whack again with a heavy suitcase myself so they can issue new room for me wow what a Hilton so called 5 star service! Recipients answered the phone yes? No name no good evening. He asked 3 times what is wrong with my room than he sad 2 minutes ok no apology no nothing! While using the phone I found it extremely dirty. Complete disaster to say the least!

Location was great, situated right next to the English Garden. However that made it a bit of a walk to the nearest U-Bahn station for access to other areas of Munich. Overall very nice hotel, reasonably priced.

bathroom facilities old, mold , my room would profit from a renovation. Staff were not really forthcoming on check in ( declined 2 hour early check although rooms were available- I then remembered that I had a Hilton honours card and check in went ahead) , extra charge for bag drop while unable to check in. Given my hotel bill was over 3000 $ I would expect a little bit more. Breakfast buffet was good.

Room ok, bathroom very tired and in need of a refurbishment. Breakfast an additional €32 each yes €32 for a buffet not even any table service. No breakfast included for €384 a night stay. Pool is tiny and has to be booked in advance. Sauna and steam room not even turned on until 4pm, saving electricity I guess, even reception don’t seem to know that. Coffee €6 and a hotel shop that is off the charts expensive, disposable lighter €4.50 would cost €1 anywhere else. I understand this is a business but it felt like you were constantly being charged for something as they literally seem to have a charge for pretty much everything.

Great location for Oktoberfest. My room was comfortable with a great view. However, I encountered some issues during my stay. The phone in the room was not working, our key cards would work on and off, and my room was not equipped with robes or a laundry bag. When I notified the front desk staff they said they would send someone to fix the phone. It never happened. Because of the phone issue, I wasn’t able to get laundry service. The front desk staff didn’t even try to rectify the situation at all. I expected more, at least better service from such a highly regarded hotel brand.

My only complaint is that my stay was too short and I couldn't really enjoy the hotel more. Beautiful rooms, very clean and the staff was wonderful! We will come back.

The hotel’s location was excellent, offering easy access to many key attractions such as CBD, City Centre, Tram, Stadium & making it a convenient choice for travellers. The food was typical of Bavarian cuisine, and the rooms were clean and well-maintained. However, one downside was the lack of a staff’s friendliness. the reception staff were unhelpful and let me to wait for some hours to check-in it. This lack of accommodation for a guest with Australian culture like me.

Great staff

The property was as advertised.