Grand Hotel Santa Lucia

Wonderful experiences at Grand Hotel Santa Lucia; the staff, atmosphere, location, a balcony over looking the bay - fantastic!

Posizione e camera

Cantiere di fronte all’hotel ma senza responsabilità della struttura

Unfortunately there was a 2 day taxi driver strike during our visit and hotel is not close to metro station, about a 20-30 minute walk away. However plenty of nearby restaurants to enjoy. Room was large with excellent water pressure in shower. Bed was very comfy. Overall a nice hotel on the bay. We enjoyed our stay otherwise...

The hotel is perfectly located - in the historical center of the city, right in from of Castle dell’Ovo. The exterior and interior are very nice. The staff is friendly and ready to help.

Nothing

After taking an overnight flight from the US, we arrived at the hotel at approximately 10 am. Check-in was a breeze and we were delighted to hear that our room was ready. The bellhop collected our luggage, showed us to our room and gave a brief "tour", pointing out complementary waters and pastries, switches to work the automatic shades, etc. We were able to make it downstairs for breakfast before it ended at 11. It was a delicious spread and the coffee was some of the best I have ever had. The location was perfect with the water views and many nice restaurants within walking distance. I felt very safe, especially compared to other parts of the city. The beds were comfortable and the water pressure in the shower was amazing. Overall, we had a wonderful stay at The Grand Hotel Santa Lucia.

Za cenu 480 € na noc pro dva bychom očekávali alespoň výhled na moře, a třeba i snídani. Ta nám byla nabídnuta za dalších 25 € na osobu. Což beru jako nehoráznost vzhledem k ceně ubytování. Koukali jsme do ulice na protější budovu. Na konci ubytování jsme ještě byli požádání o 12 € pobytovou taxu. Cena rozhodně neodpovídá nabízeným ( respektive žádným ) službám!!!

4th, worst & last time. Reservations were a nightmare they refused to let 1 family of 4 stay in a room but let my other family member with 4 stay in a room, making me pay for 3 rooms. We came home with fleas from pets who stayed in the rooms. Dog barked all night in the room next to us. Rooms are worn, needs painting, furniture banged up and scratched. Loud Parties on the main floor that you could hear all night. Construction in front of the hotel so not a great view. Showers leaked water all over the floor, toilet paper holders hanging off the walls. Breakfast the same thing every damn day never a change in 4 years. I promoted this hotel for years and now I no longer can do so. GHSL needs to do better.