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7.2 / 10 Guest Rating

Krystal Grand Cancun All Inclusive

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX

Krystal Grand Cancun All Inclusive - main view

About the Property

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at our spa, or take a dip in one of our 4 outdoor swimming pools. Relax even further in the sauna for the ultimate pampering experience.

All-Inclusive Dining and Drinking Options
Savor meals at Restaurante Ayami, snacks at the cafe, and drinks at our various bars. With all-inclusive rates, enjoy complimentary dining, but don't miss out on the chance to try special dishes for a nominal fee.

Upscale Rooms and Nearby Attractions
Unwind in our chic guestrooms with modern amenities, then venture to Gaviota Azul Beach just steps away. Conveniently located near Cancun's hotspots like the Convention Center and Forum Beach, your stay at Krystal Grand Cancun All Inclusive promises both relaxation and exploration.
Ready to experience the epitome of luxury? Book your stay now at Krystal Grand Cancun All Inclusive!

Facilities & Amenities

Full-service spa
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Room, 2 Double Beds, Ocean View - Photo 1
Superior Room, 2 Double Beds, Ocean View - Photo 2
Superior Room, 2 Double Beds, Ocean View - Photo 3
Superior Room, 2 Double Beds, Ocean View - Photo 4
Superior Room, 2 Double Beds, Ocean View - Photo 5
Superior Room, 2 Double Beds, Ocean View - Photo 6
Superior Room, 2 Double Beds, Ocean View - Photo 7
1/7

Superior Room, 2 Double Beds, Ocean View

2 Double BedsBalcony with ocean viewsInternet - Free WiFi Entertainment - 50-inch LED TV with premium channelsFood & Drink - Espresso maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Grab bar near toiletNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerBathrobeDesk

Superior Double Room Ocean Front

Non-refundable
Full Board
20% OFF$455.89

$364.71

Includes taxes & fees
Superior Room, 1 King Bed, Ocean View - Photo 1
Superior Room, 1 King Bed, Ocean View - Photo 2
Superior Room, 1 King Bed, Ocean View - Photo 3
Superior Room, 1 King Bed, Ocean View - Photo 4
Superior Room, 1 King Bed, Ocean View - Photo 5
Superior Room, 1 King Bed, Ocean View - Photo 6
Superior Room, 1 King Bed, Ocean View - Photo 7
1/7

Superior Room, 1 King Bed, Ocean View

1 King BedBalcony with ocean viewsInternet - Free WiFi Entertainment - 50-inch LED TV with premium channelsFood & Drink - Espresso maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Grab bar near toiletNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerBathrobeDesk

Superior King Room With Ocean View

Non-refundable
Full Board
20% OFF$480.58

$384.46

Includes taxes & fees
Altitude Corner Suite Ocean Front - Photo 1
Altitude Corner Suite Ocean Front - Photo 2
Altitude Corner Suite Ocean Front - Photo 3
Altitude Corner Suite Ocean Front - Photo 4
Altitude Corner Suite Ocean Front - Photo 5
Altitude Corner Suite Ocean Front - Photo 6
Altitude Corner Suite Ocean Front - Photo 7
Altitude Corner Suite Ocean Front - Photo 8
Altitude Corner Suite Ocean Front - Photo 9
1/9

Altitude Corner Suite Ocean Front

1 King Bed603-sq-foot soundproofed room with a balcony Layout - Bedroom Internet - Free WiFi Entertainment - 50-inch LED TV with premium channelsFood & Drink - Espresso maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Grab bar near toiletNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

56 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerBathrobeDesk

Altitude Corner Suite Ocean Front

Non-refundable
Full Board
20% OFF$690.13

$552.1

Includes taxes & fees
Altitude Corner Suite, Partial Ocean view - Photo 1
Altitude Corner Suite, Partial Ocean view - Photo 2
Altitude Corner Suite, Partial Ocean view - Photo 3
Altitude Corner Suite, Partial Ocean view - Photo 4
Altitude Corner Suite, Partial Ocean view - Photo 5
1/5

Altitude Corner Suite, Partial Ocean view

1 King Bed603-sq-foot soundproofed room with a balcony Internet - Free WiFi Entertainment - 50-inch LED TV with premium channelsFood & Drink - Espresso maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Grab bar near toiletNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

56 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerBathrobeDesk

Altitude Corner Suite Partial Ocean View

Non-refundable
Full Board
20% OFF$669.6

$535.68

Includes taxes & fees
Standard Room, 1 King Bed, Partial Ocean View - Photo 1
Standard Room, 1 King Bed, Partial Ocean View - Photo 2
Standard Room, 1 King Bed, Partial Ocean View - Photo 3
Standard Room, 1 King Bed, Partial Ocean View - Photo 4
Standard Room, 1 King Bed, Partial Ocean View - Photo 5
Standard Room, 1 King Bed, Partial Ocean View - Photo 6
1/6

Standard Room, 1 King Bed, Partial Ocean View

1 King Bed474-sq-foot soundproofed room, balcony with partial ocean views Internet - Free WiFi Entertainment - 50-inch LED TV with premium channelsFood & Drink - Espresso maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Grab bar near toiletNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

44 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerBathrobeDesk

Standard King Room With Partial Ocean View

Non-refundable
Full Board
20% OFF$420.86

$336.69

Includes taxes & fees

Guest Reviews

7.2
Very Good161 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good food.

Categories

Cleanliness5.5
Service8.0
Location8.0
Room Quality6.0
Amenities7.5
Value for Money7.0
Food and Beverage7.0
Overall Experience8.5

Select topics to read reviews

K
Karen
Verified booking
family
Standard Room
Stayed in Oct 10, 2025

"Good"

4.0

Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.

Helpful?
Q
Queencie Mae
Verified booking
family_with_children
Standard Room
Stayed in Sep 22, 2025

"Exceptional"

10.0

The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!

Helpful?
V
Vivian
Verified booking
partner
Standard Room
Stayed in Sep 16, 2025

"Exceptional"

10.0

Servicio del personal y la bella playa

Helpful?
J
Jose Alejo
Verified booking
Standard Room
Stayed in Sep 14, 2025

"Exceptional"

10.0

I loved it

Helpful?
A
Anson
Verified booking
Standard Room
Stayed in Sep 9, 2025

"Good"

2.0

We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,

Helpful?
J
Jalissia
Verified booking
partner
Standard Room
Stayed in Sep 8, 2025

"Excellent"

8.0

It was okay

Helpful?
C
Christopher
Verified booking
family
Standard Room
Stayed in Sep 7, 2025

"Exceptional"

10.0

Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.

Helpful?
R
Remy
Verified booking
family
Standard Room
Stayed in Sep 3, 2025

"Good"

2.0

IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.

Helpful?
D
derik
Verified booking
Standard Room
Stayed in Sep 2, 2025

"Excellent"

8.0

Its been on a decline but the service is decent

Helpful?
I
Ignacio
Verified booking
family
Standard Room
Stayed in Sep 2, 2025

"Exceptional"

10.0

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.

Helpful?