Krystal Grand Cancun All Inclusive

Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.

The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!

Servicio del personal y la bella playa

I loved it

We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,

It was okay

Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.

IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.

Its been on a decline but the service is decent

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.