The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

The infinity pool and the jacuzzi were great. The health menu on Oceania restaurant was great if you feel like a grill salmon.

The beach is full of sea weed (sagusam). I’m talking massive sea weed that you can’t walk on the beach. Don’t even think to swim. The winds were also strong but that can be nice sometimes to be cooled down in the heat.We were there at June for a week. We had internet but was extremely slow in the building were were staying. The staff didn’t care much to fix it. Other reviews praise the shopping mall next to the hotel, it was mainly American brands, and prices are much lower in the US.

We have fallen in love with the Westin Lagunamar. It is so close to town and amazing restaurants and shopping, while the beach feels like you are miles away from the city. The rooms are super comfortable, and the beds...well, the Westin bed is the best anywhere. We love the convenience of a kitchen and washer and dryer. It makes our stays so much easier. The infinity pool is HUGE, and the gyms are well appointed. We've stayed many other places in Cancun, but have found our home away from home here.

Service was great! Personnel are very professional!!!

None.

Our family had a great stay at the Westin Lagunamar. The property is beautiful, well-maintained, and the staff were consistently kind, welcoming, and eager to help. Everyone we interacted with made us feel at home. We especially appreciated having two different pool atmospheres: one geared toward families and another with a livelier vibe. It gave everyone a chance to find their happy place. The drinks were also tasty and refreshing—although I have to admit I could barely taste any alcohol in them! The location is convenient, and the resort does a great job delivering the polished experience people expect from a large resort. That said, this trip helped us realize we’ve probably outgrown this style of vacation. The only downside wasn’t the hotel itself, but the broader corporate resort experience where so many interactions can feel like sales pitches or opportunities to upsell you. And personally, traveling all the way to another country only to spend most of the time surrounded by people who look and live just like the folks back home isn’t what I picture as an ideal vacation anymore. That’s not a criticism of the Westin Lagunamar—they do what they do extremely well. In fact, our positive experience here made us realize we’d prefer to explore smaller towns and more local experiences on future trips to Mexico. Even so, we’re still a Westin family. We’ve had wonderful experiences with the brand over the years, and we absolutely plan to visit other Westin properties in the future. Our tastes may be evolving, but our appreciation for Westin’s hospitality, service, and quality remains as strong as ever. If you’re looking for a clean, beautiful resort with excellent staff and a great pool setup, Westin Lagunamar is an excellent choice.

Another fantastic trip to our happy place. We've been coming here for some years now and it always great. Shout out to Williams, the biggest smile in Mexico, and Robert (tocayo!) They greet us like old friends and go above and beyond taking care of us at the pool. Can't wait to come back.